Rx Redefined · 16 hours ago
Clinical Specialist
Chicago, IL
Full-time
Hybrid
Mid LevelRx Redefined is a fast-growing startup focused on improving healthcare outcomes for patients with chronic conditions. The Clinical Specialist role involves supporting account teams, resolving patient escalations, and ensuring customer success through training and data analysis.
Health CareLogisticsMedical
Responsibilities
Resolve patient escalations at assigned accounts as the first line of support
Support customer launches, including on-site training and engagement of clinical and support staff, as need
Serve as a subject matter expert (both internally and externally) on Rx Redefined’s technology, DMEPOS products, and EMR systems
Execute our Prescription Navigation strategy's tactical operations and escalate underperformance to the account team
Work closely with the account team to ensure customer success and optimized performance, including on-site visits, new staff training, or execution of strategic initiatives
Analyze data and reports to identify trends, areas for improvement, and opportunities for customer success
Utilize EMR systems to communicate with customers and coordinate support activities
Act as the escalation point by reviewing patient charts to ensure documentation follows compliance standards
Qualification
Required
Highly organized, professional, and reliable
Strong time management and deadline-making skills
Ability to multi-task and manage multiple projects
Self-starter with the ability to work well in a team
Innovative problem-solving skills and comfort with ambiguity
Quick learner, creative problem solver, and technology savvy
Willingness to travel up to 30% of the time during peak periods
Ability to work cross-functionally within the organization to carry out primary roles and responsibilities
Benefits
Medical, dental, and vision coverage - 100% of the employee premium is covered by Rx Redefined.
Unlimited PTO - take the time you need for rest and recharge.
Remote-first flexibility - work from home with travel to provider sites as needed.
Professional growth - be part of a high-growth team where you’ll learn quickly and see the impact of your work.
Company
Rx Redefined
The compliance-focused DMEPOS platform for physicians.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$34.79MKey Investors
Crosscut VenturesSilverton Partners
2024-12-26Series B· $21.49M
2022-09-16Series A· $8M
2021-06-14Series Unknown· $3.2M
Leadership Team
Brandon Boots
CEO, Founder
Erik Smith
Founder & CTO
Recent News
2025-06-14
2025-02-16
2025-02-16
Company data provided by crunchbase