Jacuzzi Group · 6 hours ago
Customer Service Representative
Lake Mary, FL
Full-time
Onsite
Entry Level
$18/hr - $18/hr
1+ years expJacuzzi Group is focused on enhancing the lives of customers through exceptional service and support. As a Customer Service Representative, you will connect directly with the Spa Dealer network to ensure a positive experience with their products, while also addressing their needs and resolving issues efficiently.
Consumer Goods
Responsibilities
Business to Business Customer Service - responding to the needs of our dealer network in a timely manner
Professionally handles high volume of incoming requests, via phone and email, from customers (dealers) and ensure that any issues are resolved both promptly and thoroughly
Building strong relationships with our Dealer Network to maintain business and acquire new customers
Provide technical assistance in the form of troubleshooting the product via phone and email to resolve any issues the Customer (Dealer) is experiencing. Technical training is provided
Process and verify the accuracy of customer orders by utilizing our internal CRM systems and customer purchase orders
Thoroughly and efficiently gather customer information, access and fulfill customer needs, and educate the customer where applicable
Continuously evaluate and identify opportunities to drive process improvements that positively impacts the customer's experience
Initiate required action for response to customer care requests for order changes, including the maintenance of orders
Collaborating with various internal departments to ensure that they fulfill all customer requests
Resolving complaints and keeping track of all processes that pertain to the customers desires
Contribute to the development and maintenance of standards, policies, and procedures regarding customer service
Provides back-up support to other group members in the performance of job duties as required
Other duties as assigned
Qualification
Required
A genuine passion for customer service with 1-3 years of experience
Proficiency in handling multiple software applications simultaneously
Natural communication skills to connect with people at all levels — from customers to colleagues
A reliable team player who thrives in a dynamic environment and adapts to changes with ease
Detail-oriented with a flair for following up and ensuring problems are resolved
In-Office only
Preferred
Bilingual- Spanish & English preferred
Benefits
Health, Dental, and Vision plans
401k program with matching
Paid vacation and holidays
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Wellness Resources
Company
Jacuzzi Group
Jacuzzi Group is a leading global manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Jackson
Chief Executive Officer
Leslie Leuschner
EA to the C-Suite (CEO/CFO/CHRO)
Recent News
2023-12-24
Vanderbilt University
2023-12-24
Business Wire
2023-06-12
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