Travelers · 7 hours ago
Assistant Vice President, Middle Market Field Operations
GA - Alpharetta
Full-time
Onsite
Mid, Senior Level
$154K/yr - $254K/yr
7+ years expTravelers is a leading property casualty insurer with a commitment to customer care and community support. The AVP Field Operations role is responsible for defining and leading strategic operations priorities, managing account management activities, and transforming field operations capabilities to meet business objectives.
Auto InsuranceInsuranceProperty Insurance
Responsibilities
Partners with business areas and Business senior leaders to define and execute against our operations strategies
Accountable to direct the account management and services activities nationally for the Business. Effectively manage all operations and processes associated with policy service activities (i.e., support business from initial submission and quoting through new business and renewals policy issuance, endorsements and accounting for the policy life cycle)
Implement and execute performance standards and monitoring of key success measures to achieve targeted business results and service level standards in line with business unit goals
Ensure priorities are responsive to marketing, new business, underwriting, servicing and retention decisions
Assure all related activities are delivered in a manner consistent with customer service, quality and expense management expectations
Lead the development and implementation of strategic and targeted operational initiatives. development/implementation
Transform field operations capabilities support to attract, acquire, service, grow and retain small commercial accounts
Meet profitability targets and deepen agency relationships while lowering operating costs
Collaborate with business centers, offshore partners, marketing and field and home underwriting, and HO management to identify technology opportunities, process changes and training needs, assess quality/performance standards for the account support/services staff
Develop and deliver tactical business planning and monitoring decisions/activities designed to support marketing and underwriting strategies that are consistent with retention goals
Establish and maintain positive and productive relationships through on-going dialogue with RVPs, MDs & agents/brokers. Proactively assess operations performance to identify and resolve issues
Direct and manage account support activities to meet production goals; assure compliance and performance standards are achieved; provide management information as necessary; and utilize all available resources in a cost effective manner
Proactively monitor and provide financial and operations results. Develop and execute action plans to address missed goals or objectives
Manage and direct the effective implementation of new technologies and the utilization of existing systems
Perform all necessary staff management functions to support profit, growth and expense management goals
Development of talent and evolution of skills and performance expectations and succession plans. Coach, counsel, evaluate, and develop Operations Directors and Managers
Develop and implement long term Account Manager staffing plans to anticipate turnover and job market conditions
For jobs in Business Insurance: Provide detailed analysis and discussion of results, drivers and action plans as displayed in Field Services Operating Review monthly to Business Operations Sr. Management and Business partner leadership. Maintain solid partnerships with the Business Center, Business Operations and other internal and shared services teams. Meet regularly to surface issues and trends affecting the field marketing offices. Act as liaison for ODs with Service
Perform other duties as assigned
Qualification
Required
College degree in Business, Finance or Insurance
7 years experience in operations or related field (e.g., underwriting, sales)
4 years management experience
Strong understanding of Property-Casualty products and services
Systems/Technical background
Excellent communication (written and verbal), management, leadership, interpersonal, problem solving, decision making and customer focus skills
Demonstrated ability to support or manage and implement project tasks/projects, set clear direction by defining goals and priorities
Demonstrated ability to work independently and in a team environment
Able to demonstrate thorough understanding of business and financial acumen and proactively makes recommendations
Expert presentation skills used to influence other leaders across the Business and Enterprise
Possess excellent leadership skills; particularly the ability to define goals, drive results, institute change, and develop a management strategy for short and long-term success
Ability to influence key decision makers to challenge conventional practices and instill customer insights and data analytics into decision making processes
Sets and drives cross-functional objectives and priorities and forms a vision for the future
Strong skills in people development and succession planning
Challenges employees to take responsibility for their performance and their development
Takes responsibility for decisions and actions
Proactively defines and drives the change agenda and executes strategy
Excellent leadership & communication skills with ability to gain credibility at all levels, deliver an inspirational message and drive engagement
Views self as a business partner, not individual contributor
As a change champion, leads and welcomes innovative ideas and drives continuous improvement, process improvement, and service optimization
Committed to identifying customers' needs and takes appropriate action to meet those needs
Leads with a sense of urgency
Understands account support/services and responds to all related issues, concerns and problems to achieve desired goals
Strong operational skills (systems, policies, procedures, etc.)
Exhibits ownership of business results
Evaluates business condition and translates the solution into a manual and/or automated process
Able to evaluate and operationalize the business needs of the account
Regular cadence travel to Hartford if hired in a secondary location
Standard field travel to regional locations for operating reviews and stakeholder engagement
Regional assignments may not align with candidate's hybrid location to optimize business coverage and minimize disruption to field operations
Applies critical thinking
Preferred
CPCU, CIC or similar insurance designation a plus
Benefits
Health Insurance
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Company
Travelers
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business.
10001+ employees
H1B Sponsorship
Travelers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (47)
2023 (60)
2022 (42)
2021 (27)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-03-22IPO
Leadership Team
Dan Frey
Executive Vice President and Chief Financial Officer
Beth Maerz
SVP, Customer, Strategy and Innovation
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase