Armstrong · 18 hours ago
Full Time Customer Service Representative
Butler, PA
Full-time
Onsite
New Grad, Entry Level
0+ years expArmstrong is a family owned and operated collection of diverse companies, and they are seeking a Customer Service Representative. The successful candidate will handle customer inquiries and promote sales while demonstrating effective communication and organizational skills.
BroadcastingInternetTelecommunications
Responsibilities
Resolve customer inquiries over the telephone
Proficient handling of billing inquiries, video product troubleshooting and sales opportunities
Accurately enter order information, including updating of customer accounts, telephone and contact numbers
Promote sales by explaining available services
Use provided training materials and job tools to quickly and accurately resolve customer issues
Other functions that may be assigned
Qualification
Required
The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy in difficult customer relation situations
Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries
Must complete applicable training and display strong organizational skills
The ability to multi-task efficiently and effectively is of paramount importance
High school diploma or general education degree (GED) is required
Basic computer skills are required; multitasking ability and typing skills are necessary for success
Ideal candidates have at least 6 months of experience in a customer service, retail or office environment
Strong communication skills; friendly attitude, active listener, articulate, self-assured and professional
Motivated and dependable person with strong work ethic and a high degree of integrity
Ability to quickly and effectively adapt to changes in the work environment
Coachable person who is eager to learn new skills and take on new responsibilities
Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts
Benefits
Attractive Compensation package
Convenient, no-pay parking
Free Company services such as Internet, video, and telephone.
Discounted services from our affiliate companies
Company
Armstrong
ARMSTRONG provides cable, telecommunications and internet service.
501-1000 employees
H1B Sponsorship
Armstrong has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (6)
2021 (7)
2020 (10)
Funding
Current Stage
Late StageRecent News
2025-04-15
Multi Channel News - Tech
2024-01-11
Company data provided by crunchbase