NEOGOV · 8 hours ago
Director of Communications and Community Engagement
Rowlett, TX
Full-time
Onsite
Director/Executive
$119K/yr - $179K/yr
7+ years expNEOGOV is seeking a Director of Communications and Community Engagement to serve as the City’s senior communications professional and Public Information Officer. This role is responsible for leading citywide communications, media relations, community engagement, and public outreach, ensuring timely and accurate information sharing with various stakeholders.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide executive leadership and direction for the Communications & Community Engagement Department
Develop departmental goals, policies, work plans, budgets, and performance metrics aligned with City priorities
Recruit, train, supervise, and evaluate professional and support staff
Serve as a strategic advisor to the City Manager, executive leadership team, and department directors on communication and engagement matters
Serve as the City’s designated Public Information Officer
Develop and oversee media relations strategies, including press releases, media briefings, interviews, and spokesperson coordination
Ensure consistent, accurate, and timely messaging across all City departments and platforms
Represent the City in interactions with the media, community groups, partner agencies, and regional organizations
Lead planning and execution of emergency and crisis communications related to public safety, weather events, infrastructure incidents, and other critical situations
Coordinate communications efforts with public safety agencies, regional partners, and internal departments during emergencies
Maintain readiness through development, testing, and continuous improvement of crisis communication plans
Design, implement, and evaluate comprehensive community engagement strategies to promote transparency, participation, and trust
Develop inclusive outreach methods to engage diverse populations, neighborhoods, businesses, and stakeholders
Oversee community forums, town halls, public meetings, and other engagement initiatives
Advise departments on public engagement approaches for major projects, policies, and initiatives
Plan, implement, and evaluate all City-sponsored community events, including festivals, celebrations, ceremonies, and public programs
Coordinate event logistics, communications, staffing, vendor partnerships, sponsorships, and interdepartmental collaboration
Develop event strategies that support community connection, civic pride, and City branding objectives
Evaluate event outcomes and community feedback to inform continuous improvement
Oversee the City’s digital platforms, including websites, social media, email communications, mobile applications, and digital advertising
Direct creative services including branding, graphic design, publications, photography, videography, and multimedia storytelling
Ensure accessibility, consistency, and effectiveness of all digital and visual communications
Utilize analytics and performance data to inform strategy and optimize communication efforts
Develop and implement internal communication strategies to support employee engagement, alignment, and organizational culture
Build collaborative relationships with regional partners, governmental agencies, nonprofit organizations, and community institutions
Support interdepartmental coordination and information sharing across the organization
Perform related duties as assigned
Establish and maintain effective, professional working relationships with elected officials, staff, stakeholders, and the public
Qualification
Required
Bachelor's degree in public administration, Communications, Journalism, Public Relations, Business Administration, or a related field
Seven (7) years of progressively responsible experience in strategic communications, public affairs, brand positioning, media relations, and public information, or community engagement, preferably in local government or a complex public or nonprofit organization
At least four (4) years of experience in a supervisory or management role with responsibility for staff leadership, operational oversight, and strategic planning
Knowledge of municipal government operations, organizational structures, and public service delivery
Advanced knowledge of communications principles, media relations, crisis communications, branding, and public engagement practices
Ability to develop and implement long-range communication and engagement strategies aligned with organizational goals
Skill in public speaking, presentation development, and media interaction
Strong written communication skills including the ability to draft clear, accurate, and compelling content
Ability to manage multiple complex projects simultaneously and meet deadlines under pressure
Ability to exercise sound judgment, discretion, and political awareness in a public sector environment
Strong leadership, coaching, and team development skills
Proficiency in digital communications platforms, content management systems, social media tools, analytics platforms, and standard office software
Ability to work collaboratively across departments and with external partners
Valid driver's license with a driving record acceptable to the City
Preferred
Master's degree preferred
Professional certifications in communications, public relations, or related areas are desirable but not required, including: Accredited Business Communicator (ABC), Communication Management Professional (CMP), Strategic Communication Management Professional (SCMP), Certified Professional in Public Relations (CPPR)
Benefits
Vacation
Holiday
Sick leave
Medical
Dental
Vision
Prescription drug coverage
Life insurance
AD&D
Long-term disability insurance
Texas Municipal Retirement System (TMRS), featuring a generous 2:1 match
4-day work week
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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