Nice/SpeakerCraft Audio Solutions · 1 day ago
Technical Trainer
United States
Full-time
Remote
Mid Level
$65K/yr - $80K/yr
3+ years expNice North America is a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. The role of Technical Trainer involves developing and delivering training programs for various Nice product lines, ensuring effective knowledge transfer to employees and partners.
Digital EntertainmentManufacturingMusicMusical Instruments
Responsibilities
Conduct training needs analyses to identify performance gaps and improvement opportunities related to Nice products
Define required skills and competencies, develop learning plans and training objectives, and support employees and management in resolving performance-related issues
Partner with Instructional Designers to develop, maintain, and update effective training curricula and materials, including quick reference guides, manuals, facilitator guides, course content, evaluation tools, and presentation materials
Support the development and implementation of standard training procedures that align with business needs and performance goals, and provide internal consulting support to improve service quality, productivity, and product line performance
Deliver product line training sessions to internal employees, external partners, and customers, including instructor-led, virtual, and hands-on training formats
Conduct train-the-trainer sessions for Sales Managers and Technical Services teams to ensure consistent and effective knowledge transfer
Ensure training facilities, equipment, and materials are properly prepared to support effective learning experiences while establishing and maintaining minimum standards for training environments and resources
Coordinate and deliver training at various locations domestically and internationally, working closely with customers, Sales teams, and the Training and Development Director to schedule and execute training activities
Support Training and Development competency initiatives, including Competency Assurance Standards, through delivery of workshops, seminars, and customer-facing training events
Evaluate training effectiveness on an ongoing basis using feedback, metrics, and learning outcomes; recommend and implement improvements to enhance program impact and effectiveness
Maintain subject matter expertise in Nice product lines and technical training content, ensuring accurate and effective knowledge transfer to customers, internal teams, and instructional partners
Stay current on product updates and enhancements and proactively incorporate changes into training materials and delivery
Manage travel logistics related to regional and technical training activities, including booking travel and submitting timely and accurate expense reports in accordance with company policies
Support Sales and Marketing teams with the setup, execution, and teardown of regional and national tradeshow events, as needed
Other Duties as assigned
Qualification
Required
Bachelor's degree or equivalent combination of education and relevant work experience
Minimum of 3 years of experience delivering training, instruction, or presentations to adult learners, or equivalent experience in a role such as Application Specialist or Technical Trainer
Minimum of 3 years of experience designing and developing training curriculum and instructional materials
Experience creating, publishing, and managing training content within a Learning Management System (LMS)
Proficiency with instructional design and content development tools, such as PowerPoint, Captivate, Camtasia, or comparable software
Experience working with LMS platforms such as Absorb, TalentLMS, iSpring, or similar systems
Experience using additional content creation tools such as Photoshop, InDesign, or equivalent design software
Bilingual proficiency in Spanish
Ability to communicate technical or complex information clearly and effectively
Ability to adapt training content to different learning styles and experience levels
Ability to manage multiple training projects and deadlines simultaneously
Ability to collaborate effectively with cross-functional teams and stakeholders
Company
Nice/SpeakerCraft Audio Solutions
SpeakerCraft is part of Nice.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase