Nova Ltd. · 9 hours ago
Field Services Engineer
Austin, Texas Metropolitan Area
Full-time
Onsite
Mid, Senior Level
7+ years expNova Ltd. is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing. They are seeking a Field Services Engineer who will support systems at customer sites, perform engineering activities, and collaborate with both customers and internal teams to enhance technology development and service delivery.
Semiconductors
Responsibilities
Support Nova and End Users service as defined under Nova’s warranty and service support agreements
Maintain proper reporting methods for all activities of customer support as defined by the Service Manager
Leading equipment escalations in front of customer and the division
Assist in new equipment installations, “add-ons,” and upgrades
Provide feedback to the US headquarters based on experience gained with customers
Produce regular reports to customer and Nova management
Provide customer training and retraining
Ensure an adequate level of know how among customers’ ‘users’
Manage Nova’s parts inventory at the locations assigned to this position
Assist in setting Nova’s spare parts stock policy and maintain proper levels of stock in accordance with that policy
Repair parts and components according to general service policy
Verify that spare systems are stored properly and are available without delay when needed
Provide sales support and sales related information
Maintain customers’ information with the utmost confidentiality
Maintain professional, courteous, and respectful communication with customers
Collaborate with sales and customer on-site evaluations
Be familiar with customer operating methods, procedures, and policy
Adhere to customers’ site policies and guidelines with regards to safety, performance and behavior
Qualification
Required
Bachelor's degree in Engineering required (Electrical or Mechanical Engineering preferred), or a minimum of 7 years of relevant experience in lieu of a degree
Previous experience working with multi-discipline semiconductor manufacturing equipment, metrology tool experience is plus
Comfortable performing basic data analysis using Excel or similar software
Ability to interpret data effectively and draw meaningful insights
Skilled in creating clear narratives around data-driven findings
Confident presenting data insights internally and to customers
Knowledge in optics, GUI SW design, and mechanical components
Must be able to support a rotating shift schedule, including day and night shifts (8:00 AM-12:00 PM or 3:00 PM–12:00 AM), as well as overtime and weekend on-call assignments
Ability to travel US and Internationally and support other customer sites- travel up to 25%
Preferred
Working knowledge of integration with different equipment platforms, communication protocols such as SECS/ HSMS
Understanding of semiconductor practices, safety, ergonomics, and yield requirements
Owning a data driven approach in troubleshooting and escalations
Company
Nova Ltd.
Nova delivers continuous innovation by providing advanced metrology solutions for the semiconductor manufacturing industry.
1001-5000 employees
H1B Sponsorship
Nova Ltd. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (12)
2023 (11)
2022 (17)
2021 (9)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Nagesh Avadhany
Vice President, Strategic Partnerships
Danny Ngov, SHRM-CP
Talent Acquisition Partner
Recent News
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