Goodwill Industries of North Florida · 18 hours ago
E-Comm Assistant General Mgr- FT
Jacksonville, FL, US
Full-time
Onsite
Entry, Mid Level
$19/hr - $19/hr
2+ years expGoodwill Industries of North Florida is seeking an Ecommerce Assistant General Manager responsible for the day-to-day operations and growth of Ecommerce. The role involves overseeing E-Commerce procedures, managing personnel, and ensuring customer satisfaction while achieving budgeted goals.
Retail
Responsibilities
Responsible for generating and maintaining revenue growth in Ecommerce
Manage the elements of e-Commerce production that affect the successful approving, photographing, listing, packing and/or shipping of orders
Establishes and maintains metrics for e-Commerce and provide frequent communication and feedback to team members and senior management to enhance quality and productivity
Assures e-Commerce performance and behavioral standards are met
Responsible for hiring, training and managing the performance evaluation process of the e-Commerce Associates
Trains and coaches all associates in conjunction with company and department policies and procedures; assuring safety and corporate compliance
Responsible for the efficient and timely fulfillment of all products shipped to customers on a daily basis
Responsible for creating and maintaining documents to record sales and archive data
Oversees customer service
Resolves customer issues via the phone or email
Maintains accurate inventory of supplies and coordinating the order of new supplies for the e-Commerce department
Makes sure that all equipment used in order fulfillment is used in a safe, secure and productive manner and that Associates are sufficiently trained in the operation
Maintains a complete understanding of current software systems used to pick, pack and ship cartons
Provides coordination, evaluation, motivation and continuous process improvement of the e-Commerce operation and team members
Monitors the department’s performance on eBay, Half, Amazon and Alibris
Completes performance reviews and evaluate day-to-day performance of Associates
Maintains associate work schedules in accordance with the requirements of the business
Audits weekly UPS shipping invoices and manifests
Assists with the photography and listing of items online to be sold via eBay
Other duties as assigned
Qualification
Required
Minimum of 2-3 years experience of ecommerce/on-line retail sales
Knowledge of retail merchandising and sales
Skilled with research and authentication of valuable goods
Preferred
Bachelors Degree in retail management or similar concentration
Knowledge of antiques, collectibles and high end designer goods
Knowledge of SEO and SEM
Company
Goodwill Industries of North Florida
Goodwill Industries of North Florida is a local, not-for-profit organization that removes barriers to employment through training, education, and career opportunities for the communities we serve.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Rey
Chief Financial Officer
Rachael Mueller, J.D.
Chief Development Officer
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