Westgate Resorts · 14 hours ago
Reservations Support Agent
Ocoee, FL
Full-time
Hybrid
New Grad, Entry Level
$16/hr - $16/hr
0+ years expWestgate Resorts is the largest privately held timeshare company in the world, committed to creating a supportive workplace for its team members. The Reservations Support Agent will be responsible for assisting owners with inquiries, processing requests, and ensuring customer satisfaction through various communication channels.
CasinoHospitalityResorts
Responsibilities
Assist owners via email accounts with questions regarding availability, complaints (forwarded to manager and/or supervisor), Third party banking requests
Assist with any request placed online via OAM (Owner Account Management) for third party banking requests
Work any faxes that need to be forwarded to the correct agent and/or department
Send out confirmation letters via email
Assist with issues created by an agent and/or other departments requesting information. Many times agents use the incorrect category for request they get forwarded to this queue by other departments. (Phone issues are very minimal)
Processing weekly inbound reports from Interval International (II) and Resort Condominiums International (RCI), verifying weekend arrivals the week prior; this ensures the correct information is processed and the exchange guest has no problems at check in
Processing small exchange banking verification reports daily
Processing the Interval International (II) request first, hotel exchange and cruise requests
Processing all Interval International (II) and Resort Condominiums International (RCI) CSD issues, all aspects of exchange processors duties are used when researching and processing issues
All issues in the Interval International (II) and Resort Condominiums International (RCI) queue must be completed on a daily basis
Processing Interval International (II) and Resort Condominiums International (RCI) Membership Verification on a daily basis
Work special projects as issued by Management
Assist on the phones during high call volume
Coordinate with Inbound Reservation Departments for any audit needed from a reservation’s standpoint
Responsible for incoming chat conversations
Educate owners on timeshare usage rights and status of their accounts
Answering questions regarding resort amenities, unit descriptions, location and reservation confirmations
Confirming/canceling and modifying reservations when necessary
Process owner external exchange requests when necessary
May possibly need to utilize online resources to translate conversations in foreign languages
Qualification
Required
High school diploma or general education degree (GED); or one to three months of related experience and/or training; or equivalent combination of education and experience
Preferred
Bi-lingual (English/Spanish) preferred, not required
Benefits
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Company
Westgate Resorts
Westgate Resorts is a resort company.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$206M2024-06-11Debt Financing· $206M
Leadership Team
Mark Waltrip
COO
Adolfo Vasquez
Senior Manager Partnerships & Distribution Hotel Sales & Marketing
Recent News
2026-01-22
The Orlando Sentinel
2026-01-03
Company data provided by crunchbase