Wolters Kluwer · 15 hours ago
Senior Sales Support Associate
USA - Columbus, OH
Full-time
Hybrid
Mid, Senior Level
$40K/yr - $68K/yr
3+ years expWolters Kluwer is a global leader in professional information services, and they are seeking a Senior Sales Support Associate to enhance client experiences. In this role, you will manage customer accounts, facilitate renewals, and collaborate with sales representatives to ensure client satisfaction.
BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware
Responsibilities
Responding to customer inquiries with accuracy and professionalism
Collecting and analyzing user metrics to support client success
Facilitating account renewals and delivering timely notifications
Welcoming new clients and providing access credentials
Building expertise in the WK family of service solutions and understanding how they work together
Collaborating closely with sales representatives to maintain strong client relationships
Send welcome emails and provide access credentials to new customers
Serve as the primary point of contact for daily customer inquiries, including billing, account setup, and general account status
Act as liaison between internal departments for content-related questions
Develop a deep understanding of customer needs, assist with minor troubleshooting, and maintain accurate documentation in CRM and departmental tools
Ensure timely updates on customer status, renewals, and follow-up items
Partner with the sales representative to manage account renewals
Prepare and process renewal quotes in Salesforce, send renewal notifications, and address customer feedback
Communicate feedback to internal teams, coordinate action plans, and ensure accurate account reviews
Collaborate with Accounts Receivable on past-due invoices and follow up with customers for renewal confirmation
Keep sales reps and project managers informed of client issues or needs
Deliver metric surveys and follow outreach cadence to ensure data collection
Act as a liaison between clients and internal departments (e.g., Accounting, Marketing, IT, Technical Support, Product Development, Sales, Project Management, and Order Management)
Collaborate with Technical Support on troubleshooting and resolution of the client access issues
Participate in cross-functional meetings to ensure client needs are met and contribute to overall customer satisfaction and organizational success
Other duties as assigned
Qualification
Required
A BS/BA Degree or equivalent years of experience
Minimum 3 years in a client-focused role such as Client Services, Account Management, or Customer Success
Proven ability to build and maintain strong customer relationships
Exceptional verbal and written communication skills
Strong analytical skills with a process-oriented mindset
Excellent time management and prioritization abilities
Highly organized with exceptional administrative skills
Proficient in Microsoft Office Suite
Working knowledge of CRM systems; Salesforce and NetSuite experience preferred
Preferred
Salesforce and NetSuite experience preferred
Benefits
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Company
Wolters Kluwer
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.78B2025-06-23Post Ipo Debt· $578.76M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M
Leadership Team
Jason Marx
CEO, Wolters Kluwer Tax & Accounting
Nancy McKinstry
CEO
Recent News
2026-02-03
2026-02-03
Business Wire
2026-01-19
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