NTT DATA North America · 14 hours ago
Field Tech Associate – Tonawanda
Tonawanda, NY
Full-time
Onsite
Senior LevelNTT DATA North America is seeking a Sr. Field Tech Associate to serve as a Deskside Support Specialist at a high-profile account. This role involves providing campus-wide support for over 500 end-user systems and interacting directly with customers to deliver exceptional technical troubleshooting and support.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Provide campus-wide support for 500+ end-user systems
Interact directly with the employees of an NTT DATA customer to provide first class customer support and technical troubleshooting
Deep knowledge of imaging and troubleshooting Windows Desktops/Laptops, primarily Windows 7
Experience troubleshooting Windows in an Enterprise environment is a must
Deep knowledge of COTS Software including Microsoft Office 2010 and 2016, Office 365, Adobe Acrobat
Customer uses Golden Image and tech will be expected to t-shoot the OS/App environment completely
Deep knowledge of Dell Laptops and PC's
General understanding of infrastructure technologies such as: Windows server 2003 - 2012, SCCM, enterprise-level Anti-Virus and data encryptions, Active Directory
Work with the Desktop Engineering team to proactively identify issues with Dell hardware and/or software
Understanding of PC Reimaging processes and procedures, and experience with annual refresh programs
Work within the NTT DATA Ticket Management System (Service Now) accurately documenting all work performed
Meet or exceed all prescribed SLA's
Some Asset Management/tracking
The ability to manage team tickets within a ticketing system and within SLA's, perform triage and escalations
Prepare documentation to record and track issue resolutions
Proactive problem resolution
Strong professional, interpersonal, communication and multi-tasking skills and the ability to work well within a team environment
Some travel may be required (~10%)
Qualification
Required
Provide campus-wide support for 500+ end-user systems
Ability to interface with C-level execs
Deep knowledge of imaging and troubleshooting Windows Desktops/Laptops, primarily Windows 7
Experience troubleshooting Windows in an Enterprise environment
Deep knowledge of COTS Software including Microsoft Office 2010 and 2016, Office 365, Adobe Acrobat
Customer uses Golden Image and tech will be expected to t-shoot the OS/App environment completely
Deep knowledge of Dell Laptops and PC's
General understanding of infrastructure technologies such as: Windows server 2003 - 2012, SCCM, enterprise-level Anti-Virus and data encryptions, Active Directory
Work with the Desktop Engineering team to proactively identify issues with Dell hardware and/or software
Understanding of PC Reimaging processes and procedures, and experience with annual refresh programs
Work within the NTT DATA Ticket Management System (Service Now) accurately documenting all work performed
Meet or exceed all prescribed SLA's
Ability to manage team tickets within a ticketing system and within SLA's, perform triage and escalations
Prepare documentation to record and track issue resolutions
Proactive problem resolution
Strong professional, interpersonal, communication and multi-tasking skills and the ability to work well within a team environment
Some travel may be required (~10%)
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
Founded in 1988
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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