Tailwind Group · 10 hours ago
Director of Operations
Mankato, MN
Full-time
Onsite
Director/Executive
$126K/yr - $185K/yr
7+ years expTailwind Group is a top twenty owner and manager of off-campus student housing and is seeking a Director of Operations. The role is primarily responsible for providing leadership and strategy to onsite property teams, driving operational and financial performance across the portfolio.
LeasingProperty DevelopmentProperty Management
No H1B
Responsibilities
Lead, implement, and ensure execution of the strategic vision and objectives for the Operations Department:
Consistent revenue growth and expense management
Reputation management and customer experience standards
Process improvement and operational efficiencies
Property technology and latest industry trends
High occupancies, retention rates, and preleasing numbers on the property and portfolio levels
Management of the physical asset via turnover, capital projects, and preventative maintenance
Financial health of each property balance sheet, profit and loss statement, and budget to actual
Collaborate with peers to draft and communicate changing business plans that adapt to changing market conditions
Lead a people-focused culture: treating employees, residents, vendors, investors and communities with genuine care and empowering others to reach their highest potential
Develop and execute long-term strategies to enhance property value and focus relentlessly on resident satisfaction
Monitor and evaluate property performance, addressing operational challenges promptly and effectively
Collaborate with senior leadership on strategic initiatives, growth plans, and opportunities to expand and improve the student housing portfolio
Collaborate with the finance, accounting, and asset management teams on the drafting and final approvals of each property’s annual budget
Collaborate cross-departmentally to create and execute a monthly process to monitor financial performance, comparing and analyzing results with plans and forecasts
Collaborate with the Operations Support and Leasing & Marketing leaders to align and execute upon property and portfolio strategies and efforts
Represent the Operations Department in Tailwind Group’s Leadership Team
Partner with leasing and marketing teams to design and execute upon strategies to maximize lead generation and lead-to-lease conversion performance across portfolio
Participate and lead operations-related execution of property transitions and due diligence processes
Hire, train, and empower current and future leaders in the Operations Department
Represent Tailwind Group in the national student housing landscape via interviews, publications, conferences, and other engagements as needed
Qualification
Required
Bachelor's degree in business administration, real estate, or a related field
Seven or more years of progressive experience in student or multi-family housing
Three of more years of experience leading regional manager teams and building trust and collaboration between stakeholders
Three or more years of experience leading and developing large-scale teams
Deep knowledge of property management standards including Fair Housing Laws, Tenant/Landlord rights, and other real estate principles
Strong ability to recognize trends and opportunities and lead and collaborate on strategies to maximize performance
Possess strong financial acumen and experience with budget management and financial analysis
Proven leadership, delegation, project management, and team-building skills
Ability to manage priorities, leverage feedback to make improvements, remove obstacles, and motivate high performing teams
Demonstrate a high level of integrity and professionalism
Possess strong administrative, organization, and communication (written and verbal) skills
Ability to travel 30-50% of the time
Preferred
Experience with Entrata software
Benefits
Medical, Dental, & Vision Insurance for employees and their families
Vacation & Sick Leave + 12 Paid Holidays
401(k) with company matching
On-the-job training and career development
Paid Parental Leave
Company
Tailwind Group
Tailwind Group is a multi-faceted and fully-integrated property development, management, and leasing firm.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Sather
Managing Principal
Recent News
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