Aurora · 7 hours ago
Remote Assist Specialist
United States
Full-time
Remote
Entry Level
$31/hr - $46/hr
5+ years expAurora Innovation is dedicated to delivering self-driving technology safely and efficiently. The Remote Assist Specialist will play a crucial role in fleet monitoring and early-stage software testing, ensuring the autonomous vehicles operate effectively while providing valuable feedback for system improvements.
AutomotiveAutonomous VehiclesElectric VehicleTransportation
Responsibilities
Work on a set 4x10 schedule, Thursday - Sunday
Maintain up to date knowledge of how our self-driving technology works. Understand that software and operational changes may happen daily and view these as opportunities to learn
Emulate Commercial Ops roles during new feature testing through a variety of application testing (Aurora App, Terminal App, Inspector App, etc)
Safely send remote commands to autonomous vehicles for on-road and closed-course testing, adhering to safety anchors
Respond to and resolve a variety of trigger requests from autonomous vehicles with composure and technical logic
Log real-time, high-fidelity feedback regarding autonomy and platform performance. Move beyond reporting symptoms to identifying patterns and root causes for engineering teams
Escalate operational blockers with suggested solutions, utilizing our established standards to make safe calls when faced with unknown variables
Actively "storm search" during testing to identify areas where testing workflows and SOPs can be improved, hardened, or refined
Triage remote assist workflows and on-road events that are key to performance metrics and compliance
Interact with the public and stakeholders as a professional representative for Aurora’s mission
Qualification
Required
Ability to constantly focus on a laptop monitoring proprietary tooling to aid autonomous vehicle operations
A mindset that views a system 'failure' or a bug as a successful data point that makes the fleet safer
Keen attention to detail with the ability to spot subtle anomalies in telemetry that others might miss
Ability to prioritize and make strategic, 'best-path' decisions proactively in high-pressure situations
Ability to remain unfazed by rapid pivots; you thrive in environments where 'the plan' evolves based on real-time data
Excellent communication skills (written and verbal) with the ability to provide clear, actionable feedback to cross functional stakeholders
Valid U.S. driver's license (5+ years history), clean driving record, and ability to pass drug/alcohol screenings
100% in-office. Available to work rotating shifts (early mornings, late nights, or weekends) with 2 week notice, and regular overtime as needed
Preferred
Interest in technology tools, apps, gaming, flight simulators, or command-line interfaces that require high spatial awareness and multi-tasking
Proficient in G-Suite and capable of learning new, proprietary software applications rapidly
Experience working in a 'Win Together' environment where team success is the priority
Benefits
Annual bonus
Equity compensation
Benefits
Company
Aurora
Aurora is building self-driving technology to operate multiple vehicle types, from freight-hauling trucks to ride-hailing passenger ones.
1001-5000 employees
H1B Sponsorship
Aurora has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (51)
2023 (91)
2022 (77)
2021 (38)
2020 (51)
Funding
Current Stage
Public CompanyTotal Funding
$4.19BKey Investors
UberSequoia Capital
2024-08-01Post Ipo Equity· $483M
2023-07-19Post Ipo Equity· $820M
2021-11-04Post Ipo Equity· $1.8B
Leadership Team
Chris Urmson
CEO and co-founder
David Maday
Chief Financial Officer
Recent News
2025-12-24
Company data provided by crunchbase