NVA General Practice · 9 hours ago
Client Services Representative
Manahawkin, NJ
Full-time
Onsite
New Grad, Entry Level
$33K/yr - $35K/yrNVA General Practice is a veterinary hospital that is seeking a Client Services Specialist to provide exceptional customer service and assist in the smooth operation of the hospital. The role involves greeting clients, scheduling appointments, and managing client communications while maintaining the reception area.
HospitalMedicalPetVeterinary
Responsibilities
Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Models a professional and courteous manner with staff and clients
Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors’ and technicians’ time
Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc
Pulls patient charts for daily scheduled appointments and collects information to make necessary updates, including the creation of new charts, when appropriate
Assists technician in filling prescriptions with appropriate medication and providing routine instructions to owners on the proper administration of the medication
Performs over-the-counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm, etc. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs
Invoices clients, collects fees, makes change, imprints credit card forms, and obtains authorization for credit charges following the credit policies of the hospital
Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies
Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc
Prepares and sends welcome letters, new client information packets, referral and thank you letters, condolences, long wait notes, and other correspondence for the doctors and/or Hospital Manager
Demonstrates a full working knowledge of PIMS procedures and functional applications
Qualification
Required
Exceptional customer service skills
Ability to greet clients and determine their needs
Experience in check-in and check-out processes
Knowledge of scheduling procedures for treatments and services
Ability to assist with client reminders for health assessments and other services
Experience in pulling patient charts and updating information
Ability to assist technicians in filling prescriptions and providing instructions
Experience in over-the-counter sales of merchandise
Technical knowledge of products related to veterinary care
Ability to invoice clients and handle payments
Knowledge of basic emergency procedures
Ability to maintain cleanliness and appearance of the waiting room and reception area
Experience in preparing and sending correspondence for clients and doctors
Full working knowledge of PIMS procedures and functional applications
Benefits
Medical, Vision, Dental insurance
401(k)
Health Savings Account
Paid time off
Veterinary benefits also included after 90 days
Company
NVA General Practice
At NVA General Practice, we’re on a mission to give every pet their best life.
Founded in 1996
10001+ employees
H1B Sponsorship
NVA General Practice has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (6)
2022 (3)
2021 (6)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$128MKey Investors
OMERS Private EquitySummit Partners
2019-06-17Acquired
2017-07-07Private Equity
2007-05-01Private Equity· $128M
Leadership Team
John Bruno
Chief Executive Officer
Recent News
Morningstar.com
2025-11-11
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