Total Retail Group · 5 hours ago
National Account Manager
Mooresville, NC
Full-time
Onsite
Mid, Senior Level
3+ years expTotal Retail Group is seeking a National Account Manager responsible for leading and growing assigned client accounts. The role involves day-to-day client management, program execution, and cross-functional coordination to drive sales growth and strengthen retailer and client relationships.
Retail
Responsibilities
Serve as the primary point of contact for assigned client accounts, owning day-to-day execution and performance
Build and maintain strong client relationships through consistent communication and proactive problem-solving
Partner cross-functionally with Senior Management, Field Operations, Customer Service, Analytics, and Reporting teams
Identify growth opportunities and collaborate with sales leadership to drive incremental revenue
Analyze sales, inventory, and execution data to inform recommendations and performance improvements
Lead recurring client calls, providing updates, addressing concerns, and aligning on priorities
Conduct store visits independently or with clients to support planning and execution
Support special projects, training initiatives, or program launches as needed
Provide weekend support during peak program or retail blitz periods when required
Qualification
Required
Bachelor's degree required - In lieu of a bachelor's degree, a minimum of 10 years of directly relevant experience may be considered
3–7 years of experience in retail, merchandising, consumer packaged goods, or related roles
Strong understanding of retail KPIs and metrics that influence merchant decision-making
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Experience working with proprietary systems for sales tracking, reporting, expenses, and performance management
Comfortable using remote business tools such as smartphones, tablets, and laptops
Preferred
Experience supporting or managing HQ-level retail or category accounts strongly preferred
Background in merchandising, buying, category management, account support, or sales analysis strongly considered
Benefits
Medical, dental, and vision insurance
Eligible to participate in 401(k) retirement plan with company participation
Paid time off (PTO) and company holidays
Career growth opportunities tied to performance and demonstrated business impact
Company
Total Retail Group
Manufacturers today need to leverage every advantage available to achieve success in the competitive retail world.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Thomas P. Armstrong
President/CEO/Partner
Winston Ledet
Partner
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