MVP Health Care · 14 hours ago
Professional, Product Operations
Schenectady, NY
Full-time
Hybrid
Entry, Mid Level
$69K/yr - $92K/yr
2+ years expMVP Health Care is on a mission to create a healthier future for everyone by embracing innovation and championing equity. The Product Operations Professional will be responsible for the operational execution, sustainment, and integrity of MVP's product portfolio, ensuring accurate documentation and alignment with regulatory decisions.
Health CareHealth InsuranceInsuranceMedicalNon Profit
Responsibilities
Ensure end‑to‑end alignment between regulatory filings, source‑of‑truth data, and downstream system representations
Monitor execution progress, surface risks, and escalate issues to the Team Lead and Product Operations leadership as needed
Maintain version control and operational oversight of regulatory and customer facing product materials following CMS and state approval
Support the development, quality review, and ongoing maintenance of product and benefit documentation for members, employer groups, and internal stakeholders to ensure consistent alignment with approved filings
Identify and escalate documentation gaps, risks, or required decisions to the Team Lead
Own the day-to-day accuracy and integrity of MVP's enterprise product and benefit data, performing validation, reconciliation, and quality control activities
Identify discrepancies across documentation, source of truth systems, and downstream platforms, escalating clarity or decision needs to leadership and partnering with Product Success Analysts where needed
Execute operational quality checks and adhere to established controls, standards, and procedures to ensure accuracy and audit readiness
Support internal and external audits, regulatory requests, and reviews under the direction of the Product Operations Team Lead and leadership
Collaborate with Product Success Analysts and cross functional partners to support implementation of new or enhanced product initiatives
Participate in working sessions to understand requirements, dependencies, and operational impacts across the product lifecycle
Support ongoing maintenance and enhancements of in market products, including corrections, regulatory changes, vendor updates, and operational improvements
Ensure the source of truth remains current, complete, and accurately reflects approved updates
Maintain operational procedures, documentation, and training materials to support continuity and knowledge transfer
Perform other duties as assigned
Qualification
Required
Bachelor's degree or equivalent experience
Minimum two years in product operations, product implementation, regulatory operations, or a related healthcare role
Proficiency in utilizing query tools to extract or investigate data from relational databases, with a strong focus on SQL and data analysis
Experience supporting regulatory filings, audits, or compliance reviews
Strong attention to detail and commitment to data accuracy
Proven ability to maintain an accurate, audit-ready product and benefit source of truth
Ability to execute operational work based on approved product decisions and documented direction
Strong organizational and time-management skills with the ability to manage multiple priorities
Clear and professional written and verbal communication skills
Ability to identify, validate, and escalate discrepancies in product data or documentation
Solid understanding of regulatory documentation and version-control requirements
Strong collaboration skills in cross-functional and matrixed environments
Ability to follow established processes and operational controls consistently
Sound judgment when handling sensitive or regulated product information
Ability to work independently while following leadership guidance
Comfort working in a fast-paced, deadline-driven environment
Preferred
Healthcare or health insurance industry experience
Experience working with product and benefit administration or configuration platforms (e.g., HighRoads, SERFF, or similar)
Experience performing quality assurance checks on operational data or documentation
Familiarity with product documentation standards, benefit schedules, or customer-facing materials
Strong problem-solving skills with the ability to identify operational risks and improvement opportunities
Experience working with cross-functional partners such as Product, Regulatory, Operations, or Technology teams
Ability to document operational procedures and support knowledge sharing
Benefits
Growth opportunities to uplevel your career
A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
Competitive compensation and comprehensive benefits focused on well-being
An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.
Company
MVP Health Care
MVP Health Care is a health care insurance provider for individuals, families, and companies.
1001-5000 employees
H1B Sponsorship
MVP Health Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Amy Buckley Harlow
Chief Talent Officer
Daniel Cody
Director of Software Engineering - Customer 360 CRM
Recent News
2025-11-21
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2025-11-19
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