Field Services Technician jobs in United States
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Socket Fiber · 22 hours ago

Field Services Technician

positionColumbia,MO,US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Socket Fiber is seeking a skilled Field Services Technician to join their talented workforce. In this role, you'll deliver expert onsite installation services for residential customers and ensure a seamless experience as they connect to Socket's fiber network.

InternetTelecommunicationsTV
badNo H1Bnote

Responsibilities

Perform independent installations and repairs for residential and business internet and phone services
Install and configure customer equipment, including routers, modems, and Wi-Fi gateways
Deliver an exceptional customer experience by being professional, friendly, and knowledgeable during all service visits
Diagnose and resolve connectivity and service issues with accuracy and efficiency
Install, terminate, and test network cabling, adhering to all relevant codes and standards
Complete accurate and timely documentation of service activities
Safely operate company vehicles and equipment, including ladders and bucket trucks, in accordance with all safety protocols and DOT/OSHA regulations
Maintain a clean driving record and represent Socket with professionalism in the field

Qualification

Telecommunications experienceNetworking principlesCAT3/CAT5 cablingADSL/xDSL circuit installationCustomer service skillsSafety focusAttention to detailCommunication skills

Required

High School diploma or equivalent
Relevant experience in telecommunications, networking, or field service
Must possess and maintain a valid driver's license with no restrictions
Ability to participate in an on-call rotation, which includes nights, weekends, and holidays
Comfortable and able to work in both underground and aerial environments (e.g., climbing ladders up to 32ft and operating a bucket truck)
Ability to work outdoors in various weather conditions
Must be able to lift up to 70 lbs
Able to enter and safely operate a bucket truck with a weight limit of 300 lbs
Must have a flexible schedule with the ability to work on Saturdays and/or Sundays
Willingness to obtain a class E license if offered

Preferred

Demonstrated experience with CAT3 and CAT5 cabling, including installation, termination, and testing
Working knowledge of LAN/WAN technologies and basic networking principles
Ability to test and install customer ADSL/xDSL circuit orders with the appropriate local exchange carrier (LEC)
Knowledge of cable pulling, terminations, closet buildouts, and compliance with building and fire codes

Benefits

Medical, dental, vision, life, and 401k with match
Free coaching/counseling for employees & families
Free fiber service (if available in your area)
Tuition reimbursement for personal and professional growth
Community engagement opportunities

Company

Socket Fiber

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In 1994, our founders saw a need for a local Missouri internet provider.
dateFounded in 1994
location
Columbia, Missouri, USA
people-size51-200 employees
web-link
https://www.socket.net/

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Oak Hill Venture Partners,Pamlico Capital
2025-07-08Private Equity

Recent News

PR Newswire
Socket Telecom Announces Strategic Investment from Oak Hill Capital and Pamlico Capital
2025-07-08
Pulse 2.0
Socket: Software Supply Chain Security Company Raises $40 Million (Series B)
2024-10-29
The Register
Socket plugs in $40M to strengthen software supply chain
2024-10-23
Company data provided by crunchbase