Soho House & Co · 16 hours ago
Receptionist
Miami, FL
Full-time
Onsite
Mid Level
3+ years expSoho House & Co is a hospitality company that focuses on creating a welcoming environment for its members and guests. The Club Receptionist is responsible for greeting and directing members and guests, managing phone inquiries, and ensuring a hospitable atmosphere within the club. This role also involves maintaining the reception area and assisting with guest services while fostering positive relationships with the clientele.
AssociationConsultingHospitality
Responsibilities
Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner
Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries
Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing
Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet
Perform Guest List duties on the floor level, club and/or Rooftop (if applicable)
Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set
Assist guests by checking/ retrieving their coats and/or items they left with the bell person
Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
Influence a fun and positive atmosphere by being approachable and professional
Qualification
Required
Minimum of 3+ years' experience in a similar role
Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities
Problem solving skills and bring conflict resolution to any anticipated or current matter
Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
Strong communication skills and ability to understand and follow written and verbal instructions
Flexible schedule and ability to work nights, weekends and holiday's (as needed)
Must be able to seize, grasp, turn and hold objects with hands
Must be able to work on your feet for at least 8 hours
Fast paced movements are required to go from one part of the club to others
Must be able to move, pull, carry or lift at least 40 pounds
Occasionally kneel, bend, crouch and climb as required
Preferred
OpenTable, Salesforce and Opera experience is a plus not a must
Benefits
Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
Paid Time Off: Full- Time Employees have sick day's + vacation days
Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
Learning & Development: An extensive range of internally and externally run courses are available for all employees.
Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
Company
Soho House & Co
Soho House & Co was founded in London, in 1995, as a private members’ club for those in film, media and creative industries.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$929.48MKey Investors
MCR,Morse VenturesThird PointSimon Property Group
2026-01-14Post Ipo Equity· $100M
2026-01-14Post Ipo Debt· $220M
2025-08-18Acquired
Leadership Team
Andrew Carnie
Chief Executive Officer
Guy Williams
Chief Development Officer
Recent News
Business Standard India
2026-02-04
WSJ.com: US Business
2026-01-16
2026-01-16
Company data provided by crunchbase