Rockwell Automation · 19 hours ago
Resource Management Specialist
Mayfield Heights, Ohio, United States
Full-time
Hybrid
Mid, Senior Level
5+ years expRockwell Automation is a global technology leader focused on enhancing productivity and sustainability for manufacturers. The Resource Management Specialist will maintain the accuracy of PSA schedules, triage resource requests, and ensure high-quality data management while providing support to field service partners.
HardwareIndustrial AutomationSales AutomationSoftware
No H1B
Responsibilities
Manage PSA schedule governance by conducting daily health checks, resolving conflicts, enforcing data guardrails, and ensuring a reliable 90-day forward view
Oversee resource request operations by triaging all incoming requests within a 5-business-hour SLA, eliminating past-due items, and supporting field personnel and assigners
Ensure data quality and operational visibility through accurate metadata management, Power BI dashboard curation, KPI validation, and time-tracking oversight
Drive operational enablement by leading scheduling huddles, maintaining SOPs and training materials, recommending system enhancements, and championing continuous process improvement
Monitor and report performance outcomes by owning bi-weekly KPI reporting, maintaining the BRM log, and contributing to measurable improvements in schedule accuracy, request backlog, and field trust scores
Qualification
Required
High School Diploma
Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening
Preferred
A Bachelor's Degree and 5+ years relevant work experience
Working knowledge of the following tools: Professional Services Application (PSA), MS Office, Outlook, Teams, PowerBI, PowerApp, and Robotic Process Automation
Hands-on experience in Professional Services Automation System
Experience data hygiene (clean metadata for work type, effort, location)
Experience creating technology requirement documents
Habit of tracking goals and maintaining a simple Benefits Realization / BRM log to show impact over time
Background working with same-day or intraday service level agreements for conflict resolution
Familiarity with SOPs and leading recurring huddles/standups to guide adherence and unblock scheduling issues
Experience leading focused and productive discussions, ensuring that you hear all voices, make decisions, and manage conflicts
Enforcement of SOPs and timelines
Process discipline with willingness to iterate SOPs based on data
Change enablement: strengthen best practices without creating friction
Benefits
Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Company
Rockwell Automation
Rockwell Automation specializes in industrial automation and information, makes its customers more productive.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500MKey Investors
Public Service Commission of Wisconsin
2025-05-16Post Ipo Debt· $500M
2023-07-12Grant
1978-01-13IPO
Leadership Team
Blake Moret
Chairman and Chief Executive Officer
Christian Rothe
Senior Vice President & Chief Financial Officer
Recent News
The Motley Fool
2026-01-25
2026-01-23
The Motley Fool
2026-01-23
Company data provided by crunchbase