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SRM Digital LLC · 13 hours ago

Zscaler Consultant

United States

Full-time

Remote

Mid Level

SRM Digital LLC is seeking a Zscaler Consultant who will be responsible for managing, supporting, and optimizing the Zscaler Zapp client across the enterprise. The role involves proactive monitoring, troubleshooting, and coordinating upgrades to ensure stable and secure connectivity for end users.

Staffing & Recruiting

Hiring Manager

Rishabh Singh

Responsibilities

Monitor, log, and analyze tickets related to unexpected Zscaler/Zapp errors, identifying potential root causes and larger infrastructure issues (e.g., server outages)

Perform daily troubleshooting and testing of Zapp client versions to ensure stability and performance

Ensure Zapp is properly bypassed or excluded from other applications and security solutions to prevent conflicts and outages

Review Zscaler/Zapp release notes, identify known issues, and develop fixes or mitigations for client images

Manage Zapp client lifecycle, including evaluation, deployment, and support of new versions

Plan and execute Zapp version upgrades at least bi-annually in alignment with best practices

Coordinate closely with Zscaler support and engineering teams during upgrades and issue resolution

Implement pilot testing for new Zapp versions before enterprise-wide rollout

Deploy approved Zapp versions after formal review and deployment decisions

Maintain documentation related to client versions, known issues, fixes, and deployment procedures

Determine and manage user assignments for different Zscaler group policies

Identify and maintain pilot user groups for testing new Zapp versions

Assign and update users across appropriate Zapp group policies as required

Support controlled rollouts from pilot groups to full production environments

Coordinate deployment decisions and version rollouts with stakeholders

Work collaboratively with internal teams and external vendors (Zscaler)

Ensure upgrades and changes follow best practices and minimize business impact

Communicate risks, issues, and upgrade plans clearly to relevant teams

Qualification

ZscalerZapp clientTroubleshootingIncident managementSoftware release managementUser managementCoordinationCommunication

Required

Hands-on experience supporting Zscaler and Zapp client environments

Strong troubleshooting skills for endpoint, network, and security-related issues

Experience with logging, analyzing, and resolving incident tickets

Knowledge of application compatibility, exclusions, and security solution integrations

Familiarity with software release management, version control, and phased rollouts

Ability to interpret release notes and translate findings into actionable fixes