StubHub · 14 hours ago
GCS VIP Relations Specialist
Atlanta, Georgia, United States
Full-time
Hybrid
Entry Level
$22/hr - $22/hr
2+ years expStubHub is on a mission to redefine the live event experience on a global scale. As a VIP Relations Specialist, you will play a crucial role in elevating customer service offerings, specializing in high-value transactions that demand exceptional, white-glove service, ensuring a seamless experience for VIP customers.
E-CommerceMarketplaceTicketing
Responsibilities
Provide prompt, professional, and courteous assistance to customers via multiple communication channels (phone, email, chat) regarding high dollar transactions, ensuring a high level of satisfaction and resolution
Guide customers through the transaction processes, offering step-by-step support and troubleshooting
Proactively identify, investigate, and resolve customer issues or concerns related to high value transactions promptly and effectively, collaborating with relevant departments to ensure a quick resolution
Accurately document customer interactions and transactions, and generate reports to track trends, identify recurring issues, and suggest improvements for customer support processes
Proactively identify opportunities to enhance customer support procedures, streamline processes, and contribute to the improvement of customer experience within high value transactions
Build customer relationships to increase order value and future purchases from high value buyers
Qualification
Required
2+ years of experience in customer service or a related role, with demonstrated success
Proven track record of achieving and exceeding performance targets and driving continuous improvement initiatives
Experience in managing accounts or providing specialized support in industries with high-value transactions, such as finance, luxury retail, or hospitality
Familiarity with the dynamic live event landscape, ticketing systems, and primary ticketing platforms
Proficiency in Microsoft Office and CRM software
Utilizes analytical skills to dissect complex issues and make informed decisions that engineer long-term solutions based on data analysis, customer feedback, and organizational objectives to enhance customer satisfaction
Communicates effectively with team members, management, and stakeholders to convey ideas, provide guidance, and foster collaboration
Exhibits meticulous attention to detail in every customer interaction, ensuring precision in transaction processing and data management
Champions customer needs, ensuring that their concerns are prioritized and addressed promptly, fostering loyalty and long-term engagement
Builds and maintains strong relationships with customers, team members, and stakeholders to drive engagement and loyalty
Stays current with relevant technology and CRM platforms that enhance customer interaction and service delivery, ensuring efficiency and accuracy
Adapts quickly to changing priorities and business needs, demonstrating flexibility and resilience in a dynamic environment
Benefits
401(k)
Paid time off
Paid parental leave
Comprehensive health benefits
Company
StubHub
StubHub is a ticket marketplace where users buy and sell tickets for sports, concerts, theater, and live events. It is a sub-organization of eBay.
1001-5000 employees
H1B Sponsorship
StubHub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (20)
2023 (20)
2022 (4)
2021 (4)
2020 (33)
Funding
Current Stage
Public CompanyTotal Funding
$59.23MKey Investors
ViagogoStephens GroupBEA Systems
2025-09-17IPO
2021-12-23Series Unknown· $39.63M
2021-09-08Acquired
Leadership Team
Connie James
Chief Financial Officer
Recent News
Sports Business Journal
2026-01-23
Crunchbase News
2026-01-22
Company data provided by crunchbase