University of Tennessee, Knoxville · 1 day ago
Regional TCSEPP Coordinator: Social Work Research & Public Service - UTK
Knoxville, TN
Full-time
Hybrid
Entry, Mid Level
2+ years expThe University of Tennessee, Knoxville is seeking a Regional TCSEPP Coordinator to support non-custodial parents involved with the child support system. This role involves building a supportive network, providing mentoring, and ensuring program continuity across assigned counties in East Tennessee.
Higher Education
Responsibilities
Determine participant eligibility
Properly assess participants' barriers and make appropriate referrals for identified barriers
Develop individual action plans for participants
Provide one-on-one mentoring and emotional support and encouragement to participants to assist them with job readiness activities
Maintain accurate records of all participant interactions in appropriate places, i.e. TCSES, Apricot, Excel spreadsheet, etc
Monitor participants' child support eligibility & payments; program involvement & compliance, and employment
Develop and maintain partnerships with local agencies to assist participants with barriers to employment
Attend community interagency meetings to learn about and share available resources and information
Participate in partner meetings
Provide regular updates to manager for Child Support staff and attorneys on participant progress
Maintain a court presence to foster a positive relationship with the Child Support legal system and to recruit and/or enroll potential participants
Participate in job/resource fairs
Communicate with the manager about county specific issues encountered during coverage to support smooth transitions when permanent staff return
Documentation of participant progress
Fiscal tasks including but not limited to One Card reconciliation and uploading & documenting receipts, monthly gift card reconciliation, and travel reports
Other duties as assigned which may include but not limited to participating on new hire search committees and participating in testing for new processes/forms
Qualification
Required
Education: Bachelor's Degree
Experience: Two years of customer/client direct service (case management) experience. In lieu of a degree, candidates with two additional years experience will be considered
An automobile at his/her disposal; a valid driver's license and a current automobile liability policy with continuous coverage
Must live within two hours of all the assigned coverage area
Must be willing and able to travel frequently across their assigned region of Tennessee to provide short-term program coverage
Knowledge, Skills, Abilities: Ability to assess participant needs; Ability to develop positive & trusting relationships with participants and offer emotional support; Ability to positively interact with partners including child support, court, attorneys, etc.; Ability to promote the program to potential participants, partners, and employers; Ability to advocate for participants; Ability to work independently and within a team setting; Ability to travel to multiple counties to serve participants; Ability to be flexible with respect to changing needs of the project; Excellent oral communication skills; Proficiency with Microsoft Office; Ability to work independently and in team settings; Experience with data management systems
Preferred
Experience working with non-custodial parents and/or Employment programs
Experience working with community groups and/or social service organizations
Benefits
UT market range: MR07
Anticipated hiring range: Around midpoint of the range
Find more information on the UT Market Range structure here
Find more information on UT Benefits here
Company
University of Tennessee, Knoxville
As the state’s land grant, research-intensive institution, the University of Tennessee, Knoxville, is a university that leads.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bruce Behn
Dean and CEO, Digital Learning
Mark Savage
Chief Technology Officer, Digital Learning at UT
Recent News
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2023-10-04
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