AHEAD · 7 hours ago
Senior Director Service Delivery, Cloud Managed Services
United States
Full-time
Remote
Director/Executive
$190K/yr - $225K/yr
10+ years expAHEAD builds platforms for digital business, focusing on cloud infrastructure and software delivery. The Senior Director of Cloud Managed Services will oversee the delivery and growth of managed services, ensuring operational excellence and high standards of service delivery to clients.
Cloud ComputingInformation TechnologySoftwareStaffing AgencyVirtualization
Responsibilities
Define and execute the vision and roadmap for Cloud & Intelligent Support Managed Services
Align service offerings with market trends, client needs, and business goals
Collaborate with executive leadership to drive growth and profitability
Oversee day-to-day operations of managed Cloud and IS services vulnerability management, and incident response
Ensure SLAs, KPIs, and compliance standards are consistently met or exceeded
Implement continuous improvement initiatives to enhance service quality and efficiency
Serve as a senior point of contact for strategic clients
Lead client onboarding, service reviews, and escalation management
Partner with sales and account teams to support pre-sales and renewal efforts
Build, mentor, and lead a high-performing team of Cloud, MS professionals
Foster a culture of innovation, accountability, and continuous learning
Manage staffing, training, and career development initiatives
Evaluate and implement cutting-edge security technologies and platforms
Drive automation and orchestration to scale service delivery
Stay ahead of emerging threats and industry best practices
Drive growth, transformation and innovation in AI
Qualification
Required
Bachelor's or master's degree, and/or equivalent experience in Information Technology, or related field
10+ years of experience in Cloud Azure, AWS, Google, Microsoft, with at least 5 years in a leadership role within Managed Services
Proven track record of managing large-scale security operations and client engagements
Strong understanding of security frameworks (e.g., NIST, ISO 27001), regulatory requirements, and threat landscapes
Experience with Cloud platforms such as Azure, AWS, Google, and cloud security tools
Excellent communication, leadership, and stakeholder management skills
Preferred
Relevant certifications preferred
Benefits
Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
Company
AHEAD
AHEAD is a solutions-based company that helps clients move to an optimized IT service delivery model.
1001-5000 employees
H1B Sponsorship
AHEAD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (19)
2023 (22)
2022 (20)
2021 (18)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$97.72M2024-05-06Series Unknown· $5.7M
2024-02-15Series Unknown· $43.6M
2023-11-02Series Unknown· $5.77M
Leadership Team
Daniel Adamany
Founder and CEO
S
Stephen Ayoub
Co-Founder and President
Recent News
2025-11-19
Company data provided by crunchbase