Essex Property Trust · 12 hours ago
General Manager
Los Angeles - North
Full-time
Onsite
Lead/Staff, Director/Executive
$107K/yr - $135K/yr
5+ years expEssex Property Trust is a purpose-driven company that prides itself on promoting a culture of growth and opportunity. The General Manager is responsible for financial performance, operational excellence, and resident satisfaction across a portfolio of properties, leading a diverse team and ensuring compliance with company standards.
Commercial Real EstateReal EstateReal Estate InvestmentRental PropertyResidential
Responsibilities
Works with the team to maintain the highest level of customer service for prospects, residents, and all onsite and corporate departments
Promote a community-focused atmosphere by actively engaging with residents through direct communication to continuously seek to improve the resident experience
Lead and manage responses to portfolio customer sentiment surveys and external reviews within the company’s expectations, maintaining and enhancing the portfolio’s online reputation
Oversee all aspects of the resident experience—including communication, relocations, leasing, events, service requests, and community upkeep—ensuring a seamless, high-quality experience from tour to move-out
Partner with Maintenance Supervisors and Operations Coordinators to ensure Essex standards are upheld through oversight of purchase order compliance, work orders, unit turns, curb appeal, vendor and inventory management, asset project management, and the resident move-in experience are within the company expectations
Support new initiatives and project rollouts in partnership with cross-functional teams, including Sourcing and Procurement, Facilities, and Construction Execution, to ensure successful implementation and operational alignment
Ensure compliance with Fair Housing, Landlord-Tenant regulations, OSHA, and company policies
Responsible for meeting budgeted revenue and expense targets, communicating variances to Director, and completing assigned financial reporting
Demonstrate the ability to set strategic goals, manage resources effectively, and execute plans to achieve desired outcomes
Direct the management and delegation of customer relationship management tasks, strategically assigning responsibilities to managers to maximize team efficiency and productivity
Lead, mentor, and develop a team, fostering a collaborative and high-performing team environment
Oversee and supports Community Relations Manager and team during collection process, ensuring delinquency is maintained within company targets
Ensures team meets Essex standards while completing all bookkeeping and community management functions during resident lifecycle
Qualification
Required
High school diploma or GED equivalent is required
5+ years of community management experience with 2+ years of supervisory experience
Excellent verbal and written communication and customer service skills
Ability to create, compose, and edit written material
Ability to respond effectively to sensitive issues
Ability to write reports, manuals, speeches, and articles using a distinctive style
Ability to make effective and persuasive presentations on complex topics to employees, clients and/or public groups
Ability to motivate and negotiate effectively with key employees and client groups to take desired action
Ability to comprehend, analyze, and interpret documents
Ability to solve problems involving several options in situations
Requires intermediate analytical and quantitative skills
Decisions made with an in-depth understanding and interpretation of procedures, company policies, and business practices to achieve general results
Responsible for setting department deadlines
Errors in judgment may cause long-term impacts to co-workers, supervisor, department and/or line of business
Preferred
bachelor's degree (BA/BS) from 4-year college or university
Benefits
Medical
Dental
Vision
Paid parental leave
401k employer match
Excellence rewards
Wellness programs
12 paid holidays
15 PTO days
Housing discount of 20%
Company
Essex Property Trust
Essex Property Trust, Inc., is a fully integrated real estate investment trust (REIT) that acquires, develops, redevelops, and manages
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.3B2025-12-03Post Ipo Debt· $350M
2025-02-06Post Ipo Debt· $400M
2024-08-19Post Ipo Debt· $200M
Leadership Team
Sean Tiner
Digital Marketing Manager
Recent News
2026-01-06
2025-12-04
2025-11-11
Company data provided by crunchbase