Loop · 18 hours ago
Customer Operations Associate
Chicago, IL
Full-time
Onsite
New Grad, Entry LevelLoop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. The Customer Operations Associate will manage the end-to-end operational process for customers, driving automation and optimizing invoice management to enhance customer experience.
Financial ServicesFinTechInformation TechnologyLogisticsPaymentsSaaS
Responsibilities
Oversee the day-to-day audit process for clients
Proactively identify changes we can make to our internal application in order to improve and enable automation to the audit process
Partner cross functionally with Customer Success, Engineering and Product to provide critical feedback on the audit process and make suggested improvements
Analyze freight cost data; identify discrepancies and errors in carrier billing; work with carriers to address systemic issues
Support customers through managing disputes, claims, and other exceptions related to billing and payment transactions
Take the perspective of who we serve into everything you do, anticipating client needs, and responding quickly
Partner with Customer Success Managers to ensure client satisfaction and retention
Qualification
Required
Entry level experience with desire to learn new skills; previous experience in operations, customer service or account management in the logistics/transportation industry is nice to have
Ability to collect data, analyze results, and draw valid conclusions
Passion for technology and data
Obsessive attention to detail
Proven problem solving results
Excellent written & spoken communication skills
Benefits
Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
401k plan
Unlimited PTO
Generous professional development budget to feed your curiosity
Physical and Mental fitness subsidies for yoga, meditation, gym, or ski membership
Company
Loop
Loop is a logistics payments platform simplifying data ingestion and document capture.
Founded in 2021
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$65MKey Investors
Index Ventures,J.P. Morgan Growth Equity PartnersFounders Fund8VC,Susa Ventures
2023-10-03Series B· $35M
2022-11-03Series A· $24M
2021-09-01Seed
Leadership Team
Matt McKinney
Co-Founder & CEO
Recent News
Index Ventures
2025-12-29
Atacama Ventures
2023-11-07
2023-10-05
Company data provided by crunchbase