Allegiant · 9 hours ago
Customer Service Agent
South Bend, IN
Part-time
Onsite
Entry Level
$15/hr - $15/hr
1+ years expAllegiant is a national air carrier, and they are seeking a Customer Service Agent responsible for providing excellent customer service for scheduled or charter services. The role involves handling customer inquiries, processing tickets, and ensuring compliance with safety and airport regulations.
AerospaceLeisureTransportation
No H1B
Responsibilities
Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats
Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments
Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate
Ensure compliance with FAA, Allegiant Air and airport regulations
Enforce safety/security measures and monitor sensitive safety zones
Assist Customers with special needs, i.e., customers who need assistance in boarding
Ad hoc assignments as requested by the Lead or Supervisor
Complete required reports
Meet arriving flights at baggage carousel to ensure proper handling of bags
Monitor baggage carousel for unclaimed baggage
Store unclaimed bags in Baggage Service Office until claimed or turned over to System Baggage Services
Handle delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to Systems Baggage Services
Inform customers of Allegiant Air policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims
Provide consequential expenses to applicable customers when there is a delayed bag
Ensure delivery of baggage to the affected customer for late arriving or misloaded bags
Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc
Trace loaner wheelchairs, car seats, etc
Track replaced, damaged, and misloaded baggage Assists with lost and found articles
Maneuver jet bridge or other motorized equipment as directed
Other duties as assigned
Qualification
Required
Combination of Education and Experience will be considered
Must be authorized to work in the US as defined by the Immigration Act of 1986
Must pass a Criminal Background Check
High School Diploma/GED
Minimum one (1) year experience Customer Service experience
People oriented, highly motivated with a positive and friendly attitude
Effective communication skills, both verbal and written
Ability to work efficiently under time constraints
Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations
Must be well groomed and adhere to the dress code policy
Must be at least 18 years of age and possess a valid driver's license
Able to attend required training
Strong computer skills and ability to use general office equipment
Ability to work in extreme weather conditions
TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum
Preferred
Valid and unexpired driver's license
Benefits
Profit Sharing
Medical/Dental/Vision/Life/ Disability Insurance
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Paid vacation, holidays, and sick time
Sick time
Company
Allegiant
Las Vegas-based Allegiant (NASDAQ: ALGT) is focused on linking travelers in small cities to world-class leisure destinations.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$890M2026-01-22Acquired
2025-06-10Post Ipo Debt· $144M
2023-09-29Post Ipo Debt· $196M
Leadership Team
Gregory Anderson
Chief Executive Officer
Robert Neal
CFO
Recent News
2026-02-03
2026-01-23
2026-01-16
Company data provided by crunchbase