Glacier Bancorp, Inc. · 5 hours ago
Operations Support Specialist
Yuma, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expGlacier Bancorp is a family of banks recognized for its local presence and commitment to community service. They are seeking an Operations Support Specialist to assist in developing processes and improving workflows, focusing on fraud prevention and customer account management.
BankingCommercialFinanceVenture Capital
No H1B
Responsibilities
Focus on Fraud Prevention by assisting branches and frontline staff with, compromised accounts, fraud and nonfraud disputes, charge off recoveries, check adjustments, stop payments, holds, and non-post processing
Review and initiate in person wires, Centralized phone/fax wires, and Online Wires
Process Online Accounts and perform necessary customer outreach
Process ACH credits and debits, returned deposits, adjustments from check card processors, post payroll checks, etc. into customer accounts daily to ensure credits are available and debits are paid or returned, and accounts are current and minimize loss potential. Distribute exception reports to applicable division staff for corrective action. Follow-up to assure corrections are made
Post checks to customer’s accounts and return inaccurate checks to the debiting financial institution to assure that only correct items are posted to the customer’s account
Daily tracking and monitoring of operational general ledgers. Month end certification of reports and general ledger
Receive and respond to customer and branch staff requests to resolve account inquiries and issues to resolve concerns efficiently and to the customer’s satisfaction. Regular and predictable attendance is an essential function of this job
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Qualification
Required
High school degree or GED required
Two to five years of similar or related banking experience, including time spent in preparatory positions
Courtesy, tact, and diplomacy are essential elements of the job
High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment
Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s)
Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment
Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and making decisions based on regulation(s), company policy(s), knowledge and experience
Ability to work both independently and in a team environment
Ability to understand and follow complex written and oral instructions
Ability to communicate effectively verbally and in writing
Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications
Working knowledge of standard office equipment
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators
Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary
Must be able to work extended hours or travel off site whenever required or requested by management
Must be capable of regular, reliable, and timely attendance
Must be capable of climbing / descending stairs in an emergency
Specific lifting abilities required by this job include lifting to 10 lbs
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes
Benefits
Medical
Dental
Vision
Life insurance
Health savings account option
Employee Assistance Program (EAP)
Health rewards program
401(k) retirement savings plan
Discounts on banking products and services
Paid Time Off (PTO)
Holidays
Company
Glacier Bancorp, Inc.
At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-10-01IPO
Leadership Team
R
Randall Chesler
President and Chief Executive Officer
D
Don Chery
EVP/Chief Administrative Officer
Recent News
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2026-01-23
2026-01-23
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2026-01-23
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