CACI bv · 1 day ago
ITSM Service Catalog Manager
Oklahoma City, OK
Full-time
Onsite
Senior Level, Lead/Staff
$68K/yr - $142K/yr
10+ years expCACI is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. In this role, you will manage and enhance the ServiceNow-based service catalog, ensuring it meets user needs and aligns with best practices in IT Service Management and User Experience design.
ConsultingEducationTraining
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Service Catalog Management: Oversee the design, development, and maintenance of the ServiceNow service catalog. Ensuring the service catalog is up-to-date, accurate, and aligned with customer needs
User Experience (UX) Design: Apply UX principles to enhance the usability and accessibility of the service catalog. Conduct user research and gather feedback to inform design decisions. Create wireframes and mockups to visualize catalog improvements
Stakeholder Engagement: Work closely with internal and external teams to understand needs and expectations
Process Improvement: Identify opportunities for process optimization within the service catalog. Implement best practices in ITSM and UX to drive continuous improvement while maintaining documentation for service catalog processes and procedures
Metrics and Reporting: Monitor key performance indicators (KPIs) related to the service catalog. Interpret and provide insights to stakeholders on catalog usage and performance
Qualification
Required
US Citizenship and ability to obtain and maintain a Secret DoD Clearance
10+ Years of relevant experience (Bachelor's Degree in applicable field may be substituted for 5 years of experience)
7+ years of experience in Service Catalog Management
Proficiency in ServiceNow platform, particularly in Service Catalog and Request Management modules
Excellent UX design skills, including wireframing, prototyping, and user testing
Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders
Experience in process improvement, problem-solving, and change management
Preferred
Active DoD Secret Clearance
ITIL v4 Foundation certification
Experience using Service Now service management software (or similar tool) to track incidents and service requests through the full lifecycle
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI bv
CACI levert, implementeert en beheert bedrijfskritische oplossingen voor het Hoger Onderwijs: het StudentInformatieSysteem OSIRIS en LISA voor zaakgericht werken.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase