The Intersect Group · 15 hours ago
Technical Support Analyst
Fort Worth, TX
Full-time
Onsite
Mid Level
3+ years expThe Intersect Group is seeking a Technical Support Analyst to join a fast-paced IT operations team that supports users across multiple locations. This role is crucial for ensuring efficient daily technology operations while contributing to system improvements and project initiatives.
ConsultingHuman ResourcesInformation TechnologyLegal
Responsibilities
Deliver onsite technical support for desktop, laptop, mobile, and related hardware/software environments
Assist with IT projects, ensuring tasks are completed on time and within defined scope and budget
Coordinate with third-party vendors and internal experts to troubleshoot and resolve issues
Configure, install, monitor, and maintain desktop systems for both onsite and mobile users
Provide technical guidance and support to business partners, ensuring solutions align with operational needs
Manage multiple daily tasks and shifting priorities in a busy support environment
Maintain high-quality documentation and follow established IT service processes
Perform additional duties as assigned to support team and organizational goals
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or equivalent hands-on experience
3+ years of experience providing Microsoft desktop support in a helpdesk or networking environment
Proficiency with Microsoft O365 Suite and familiarity with call center technologies preferred
Experience with desktop and laptop security encryption for both Mac and PC
Strong knowledge of Active Directory administration
Understanding of VOIP technologies and basic networking concepts (TCP/IP, LAN/WAN, network topology)
Excellent customer service orientation with strong communication and problem‑solving skills
Highly organized, detail‑oriented, and capable of working collaboratively across departments
Company
The Intersect Group
The Intersect Group is a staffing and recruiting company that provides staffing and consulting services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-03-31Private Equity
Leadership Team
Joe Myers
Chief Executive Officer
Michael Snyder
Chief Operating Officer and Chief Financial Officer
Recent News
2022-07-06
Company data provided by crunchbase