FIRST · 17 hours ago
Associate Event Technology Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expFIRST is a leading global brand experience agency serving clients in various industries. The Associate Event Technology Manager will support the delivery and execution of event technology solutions, manage event databases, and provide coordination support for live events to ensure a smooth overall event experience.
Events
Responsibilities
Lead the end-to-end implementation and project management of event registration websites, mobile apps, and related event technology platforms for assigned events, from initial setup through live execution and post-event closeout
Act as a primary point of contact for clients on event technology matters, maintaining direct communication and confidently representing the agency’s technical expertise. Provide informed recommendations on platform selection, attendee experience design, and implementation approaches based on event objectives
Configure, test, and execute event technology systems, balancing multiple concurrent projects while managing timelines, dependencies, and deliverables across internal teams, vendors, and clients
Proactively troubleshoot and resolve technical issues, both remotely and onsite, exercising sound judgment to address challenges without the need for constant senior escalation
During live events, serve as the lead onsite Event Technology representative when assigned, overseeing registration desk operations, system performance, and onsite troubleshooting, and directing supporting team members as required to ensure seamless delivery
Manage all technology-related client communications, including save-the-dates, invitations, registration process, confirmations, post-event surveys, and system-driven attendee communications
Oversee database and list management, ensuring accuracy, consistency, compliance, and effective segmentation. Produce registration reports, year-on-year comparisons, attendance insights, and event analytics to support decision-making
Coordinate the production and execution of technology-enabled event materials such as name badges, tent cards, place cards, signage, agendas, confirmations, and departure notices, where applicable
Partner closely with Event Delivery, Production, and Content teams to ensure event technology is fully integrated into overall program logistics and onsite operations
Contribute to budget development support by gathering and validating technology-related costs, liaising with vendors, identifying cost efficiencies or value-add opportunities, and supporting post-event reconciliation and follow-up. While not a direct budget owner, inputs materially inform budget and resourcing decisions
Design and support registration desk flow and onsite setup, ensuring efficient attendee check-in experiences and operational readiness
Create and distribute post event client surveys
Maintain comprehensive event documentation, files, and records in line with standard operating procedures, compliance requirements, and audit standards, ensuring continuity across teams and projects
Actively contribute to the continuous improvement of the Event Technology function by sharing learnings, communicating platform or vendor updates, and recommending process improvements or best practices that enhance consistency and quality across the team
Accurately track and record time spent on projects to ensure transparency, resource planning, and commercial accuracy
Qualification
Required
2-4 years of experience in Attendee Data Management and Event Technology, including entry level meeting planning and coordination with registration and event technology
Advanced proficiency in Microsoft Office, with a strong emphasis on Excel (including functions such as VLOOKUP) and working knowledge of PowerPoint
Proficiency with event registration platform Cvent is required
Experience with virtual meeting and event platforms including Zoom, WebEx, Intrado, GlobalMeet/TalkPoint, SpotMe, Concise Chime, or comparable technologies
Working knowledge of integrating customer relationship management tools (e.g., Marketo, Salesforce, DealCloud) with event registration and management platforms
Strong project management skills, with the ability to manage multiple projects and competing priorities simultaneously
Clear, professional written and verbal communication skills, with the ability to engage effectively with clients, vendors, and internal teams
Client-focused, adaptable, and approachable, with the ability to adjust communication style to meet varying client needs and working environments
Motivated self-starter with the ability to follow direction, work independently, and apply innovative thinking when solving problems
Awareness of industry suppliers, emerging technologies, and best practices within event technology
Flexible and willing to work outside standard business hours, including evenings and weekends, and to travel or provide remote support for live events as required
Preferred
General knowledge of HTML and CSS is a plus; additional programming or scripting experience is advantageous but not required
Company
FIRST
FIRST provides world-class event delivery, creative development and technical production for a wide range of clients.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-12-02Acquired
Leadership Team
Maureen Ryan Fable
Group CEO / CEO - Americas
Crista Butler
Senior Talent Acquisition Partner
Recent News
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