eTeam · 2 days ago
Customer Service Associate
United States
Contract
Remote
Entry Level
$18/hr - $20/hr
2+ years expeTeam Inc is seeking a Customer Service Associate to provide exceptional service as a Tier 1 Agent. The role involves handling customer inquiries through various communication channels and ensuring positive outcomes while maintaining compliance and quality standards.
Information Technology
Responsibilities
Answer incoming phone calls, chats, and emails
Conduct outreach phone calls and emails
Provide outstanding customer service
Recognize and follow call flows with scripts
Research and review customer inquiries
Use multiple systems to research information
Relay research findings and outcomes to customers
Manage customer contact while balancing entry and review of documentation
Achieve individual production metrics and contribute to team goals
Maintain compliance and adhere to quality standards to reduce operational risk
Protect client privacy while using multiple data sources and systems
Identify and escalate appropriate issues
Document call information and encounters in call logs
Recognize and alert management of risks and trends
Transition quickly between tasks
Maintain a professional demeanor
Perform other duties as assigned
Qualification
Required
2 years of Customer Service experience
1 year of Call Center Agent experience
6 months of Utilities or Health & Public Services experience
High School Diploma or GED
Internet access sufficient to handle calls received via the Internet
Quiet and private remote work location
Proficiency with computers (Internet, Outlook, etc.)
Data entry experience
Strong listening, verbal, and written communication skills
Microsoft Office (Excel, Word, Outlook, Teams) experience
Preferred
6 months of Accenture Health & Public Services experience
Examples: State Medical Assistance, TANIF, SNAP, LiHeap, Child Support Enforcement, Early Childhood Education and Care Services
Former Transaction Processing experience
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
Company data provided by crunchbase