Inhabit® · 11 hours ago
Account Manager
Mason, OH
Full-time
Hybrid
Entry, Mid Level
2+ years expInhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. RentalGuardian is looking for an Account Manager to drive exceptional client success and long-term partnerships, managing client accounts and developing strategies for business growth.
CommercialProperty ManagementResidentialSaaS
Responsibilities
Manage the account lifecycle, including onboarding, growth, and renewal. This involves ensuring a smooth integration process for new clients, identifying opportunities to increase revenue for the client and RentalGuardian, and facilitating contract renewals
Manage a portfolio of assigned accounts to achieve revenue targets and client satisfaction. This includes understanding client’s needs, challenges, and goals
Develop and maintain strong relationships with key contacts within client organization through regular communication, meetings, and presentations
Proactively identify and address client needs, recommending solutions and ensuring successful implementations
Monitor and analyze client usage of products or services to identify opportunities to increase production and revenue
Upsell or cross-sell products or services to existing clients
Communicate effectively with clients, both verbally and in writing, to understand their needs and keep them informed. This would involve email updates, phone calls, presentations, and in-person meetings
Collaborate with internal teams (e.g., sales, marketing, customer service) to ensure a seamless client experience. Coordinate with other departments to resolve client issues and deliver on promises
Liaise on cross-sell initiatives and product growth drives across the Inhabit IQ ecosystem. Lead such initiatives for RentalGuardian
Track and report on key performance indicators (KPIs) related to sales and account growth like revenue, profitability, customer satisfaction on a quarterly basis. This helps measure the success of your client relationships and identify areas for improvement
Analyze account data to identify trends and opportunities for upselling, cross-selling, and account growth. Use available information to develop targeted strategies for growing assigned clients' business with RentalGuardian
Present Quarterly account review to the leadership team
Participate in sales activities to support the acquisition of new accounts, including lead generation, qualification, or participation in sales pitches
Stay up to date on industry trends and competitor offerings to ensure competitive advantage
Understand assigned clients' needs and position RentalGuardian solutions effectively
Qualification
Required
2-5 years of account management, sales or customer service experience in technology services or similar field
1+ years of customer engagement experience to include frequent (e.g., daily) communications with customers via telephone, e-mail and/or face-to face
Strong interpersonal and communication skills (verbal and written) to build rapport with existing and prospective clients
Ability to prioritize and multi-task, including navigating through multiple business applications
Demonstrated experience analyzing data, identifying trends, and recommending solutions
Experienced in technology, giving online demos and online scheduling software
Proficiency in Microsoft Office (Excel, Word and PowerPoint. Google Suite skills preferred.)
Bachelor's Degree in Business or related discipline
Benefits
Competitive Pay
Health Insurance: Medical, Dental, Vision and Prescription Plans
Health Savings Accounts
Retirement Savings Plan (401K) with discretionary company match
Short- and Long-Term Disability
Company Paid $25,000.00 life insurance
Supplemental Life and AD&D Insurance
Employee Assistance Program
Paid Holidays
Paid Vacation
Paid Volunteer Time
Inhabit Employee Discount Programs
Company
Inhabit®
Inhabit is a software company serving the residential and vacation property management industries.
Founded in 2016Knoxville, Tennessee, USA
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Blackstone Tactical OpportunitiesGoldman Sachs Merchant Banking DivisionInsight Partners
2024-12-02Series Unknown
2020-12-18Private Equity
2019-01-29Seed
Leadership Team
John Kristel
President and Interim CEO
Shane Cobb
Vice President, Human Resources
Recent News
2026-02-02
2025-11-18
2025-11-11
Company data provided by crunchbase