Integrated Medical Services (IMS) · 1 day ago
Front Office Representative -PRN
Avondale, AZ
Part-time
Onsite
Entry Level
1+ years expIntegrated Medical Services (IMS) is a physician-led organization focused on providing high-quality innovative health care. They are seeking a professional Front Office Representative to assist patients before, during, and after their visits at their Multi-Specialty Clinic in Avondale, managing schedules, check-in/out processes, and patient communications.
Health CareHospitalMedical
Responsibilities
Coordinates and manages physician clinic schedules
Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures
Manages check-in and check-out functions. Verifies demographics of new patients and scanning insurance cards for the medical file. Give patient forms prior to meeting with the provider and verify that the patient has completed the forms completely and accurately, including signature and date. Adds completed forms to the medical file
Schedule prep day before verifying insurance/outstanding liabilities/medical record/informing patients of copay and deductibles
Schedules for appointments/tests/procedures. Directs walk-in patients and emergencies as per established policies and procedures
Receive direct and relay telephone messages
Collects co-pays. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient
Collects deposits or co-pays/deductibles prior to the patient being seen by the provider by established policies and procedures. Reviews account for balances due
Inform patients of their outstanding balance, collects said balance, and issues cash receipt when monies are collected
Answer all incoming calls and route them to the appropriate staff, phones must be answered within 3 rings and phone ring volume must be turned up to level 5
Maintain and keep an updated scanning/filing system
Have an understanding of insurance referral processes
Ability to multi-task and execute delegated duties
Perform other duties as assigned
Qualification
Required
At least 1 year of customer service skills and experience
Excellent customer service and communication skills
Ability to plan, coordinate and organize front office tasks and workflow
Excellent communication skills, ability to take initiative, work well with an established team
Attention to detail
Excellent organizational skills
Computer skills using Microsoft software, scheduling software, and email applications
the ability to work in a constant state of alertness and in a safe manner
High School Diploma or GED
Preferred
Bilingual Spanish/English a plus
Previous experience with Athena system a plus
Benefits
Medical
Dental
Vision
Short-term and long-term disability
Life insurance
Paid time off
A very lucrative 401K plan
Company
Integrated Medical Services (IMS)
IMS Care Center is a physician-led organization united through its providers’ commitment to high-quality, innovative health care.
501-1000 employees
H1B Sponsorship
Integrated Medical Services (IMS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$1M2025-04-09Acquired
2022-12-02Series Unknown· $1M
Leadership Team
Monique Delgado
Chief Executive Officer
Michael McHorney
Chief Financial Officer
Recent News
2025-09-17
2025-08-26
Company data provided by crunchbase