SPS · 7 hours ago
Lead Mailroom Associate
Washington, District of Columbia, United States
Full-time
Onsite
Entry, Mid Level
$20/hr - $23/hr
2+ years expSPS North America is an award-winning employer offering outsourcing solutions, and they are seeking a Lead Mailroom Associate to support the operations of University Mail Services. This role involves coordinating mail processing, providing guidance to staff, and ensuring compliance with postal regulations while delivering excellent customer service.
ConsultingDocument ManagementHuman ResourcesOutsourcing
Responsibilities
Oversee daily mailroom workflows to ensure efficient processing of incoming and outgoing mail
Receive, sort, and log parcels from all carriers (including USPS, UPS, FedEx, Amazon, and DHL), ensuring proper handling of accountable and signature-required items
Coordinate outgoing mail preparation, including metering, labeling, and carrier pickups
Serve as the lead worker for associates, student workers, and temporary staff by assigning daily tasks and prioritizing workloads
Provide on-the-job training and monitor staff adherence to safety procedures and service standards
Escalate performance or operational issues to management as needed
Serve as the primary point of contact for campus partners regarding mail status, delays, and service inquiries
Resolve routine issues professionally and communicate operational updates or disruptions to leadership
Utilize mail management software and package lockers to maintain accurate tracking records and documentation
Ensure all operations comply with USPS regulations, university policies, and confidentiality standards
Enforce safe handling techniques and ensure mailroom spaces remain clean, organized, and secure
Promptly report any safety hazards, equipment issues, or security concerns
Perform duties in mailroom and warehouse settings involving frequent standing, walking, bending, and lifting
Maintain a schedule that may include early mornings, peak academic periods, or inclement weather operations
Qualification
Required
High school diploma or GED with 2–3 years of mailroom, logistics, or warehouse experience
Demonstrated experience providing guidance or informal leadership to a team
Strong customer service skills and basic computer proficiency (email, spreadsheets, tracking systems)
Ability to lift up to 50 lbs with or without accommodation
Preferred
Experience in a university or large institutional environment
Familiarity with multi-carrier operations, USPS regulations, and package locker systems
Experience working with student employees or temporary staff
Benefits
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Paid Time Off
Company
SPS
SPS provides an end-to-end portfolio of document and business process services, processes, data, and technology services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Moscatiello
Chief Executive Officer
Ralf Schulz
Chief Financial Officer
Recent News
2025-09-12
Company data provided by crunchbase