Knowledge Services · 5 hours ago
Business Systems Administrator
Fishers, IN
Full-time
Onsite
Mid Level
3+ years expKnowledge Business Services (KBS) is a leading multidisciplinary organization supporting software, professional services, and technology solutions across regulated government and commercial markets. KBS is seeking a Business Systems Administrator to support the administration and optimization of key enterprise business applications, ensuring they are secure, reliable, and aligned with operational needs.
Cloud ManagementConsultingHuman ResourcesInformation ServicesInformation TechnologyService IndustrySoftware
Hiring Manager
Paul Doray
Responsibilities
Administer, configure, and support core enterprise business platforms, including:
HubSpot (CRM and marketing automation)
Microsoft Dynamics 365 Business Central (ERP/finance)
ADP (HRIS and payroll systems)
ICIMS (applicant tracking and talent acquisition)
Additional SaaS tools supporting corporate operations
Manage system configuration, workflows, user roles, permissions, and security settings
Maintain platform health, performance, and reliability across business units
Partner with HR, Finance, Recruiting, Sales, and other stakeholders to translate business requirements into system configurations
Identify opportunities to improve workflows, automation, reporting, and user experience
Support process standardization across KBS shared services and operating entities
Coordinate integrations between enterprise platforms and internal systems
Support data integrity, system-to-system synchronization, and reporting consistency
Assist with troubleshooting integration issues and vendor-supported enhancements
Provide Tier 2/3 support for enterprise application issues and escalations
Develop and maintain system documentation, configuration standards, and operating procedures
Train business users and administrators on platform functionality and best practices
Support access governance, role-based controls, and audit readiness for enterprise systems
Serve as a primary liaison with software vendors for support, troubleshooting, and roadmap planning
Coordinate upgrades, releases, and change management activities
Participate in testing and validation of new features, modules, and enhancements
Ensure enterprise applications align with corporate security policies and compliance expectations
Support IT and Information Security teams in maintaining secure configurations and appropriate access controls
Assist with audit requests, control validation, and risk mitigation activities related to business systems
Qualification
Required
3+ years of experience administering enterprise business systems or SaaS platforms
Hands-on experience configuring and supporting one or more of the following: HubSpot, Business Central, ADP, iCIMS, or similar platforms
Strong understanding of business workflows across HR, Finance, Recruiting, and Sales operations
Experience managing user access, roles, permissions, and system governance
Ability to troubleshoot application issues and coordinate resolution across IT, business teams, and vendors
Strong documentation and communication skills
Preferred
Experience supporting enterprise integrations (APIs, middleware, data connectors)
Familiarity with IT service management practices (change control, incident management)
Experience in a multi-entity or shared services corporate environment
Knowledge of compliance-driven environments or regulated industries
Company
Knowledge Services
Knowledge Services is a certified woman-owned business enterprise (WBE) that is reshaping how public and private organizations work together to better serve our nation.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Fred Brittain
Vice President of Information Security
Company data provided by crunchbase