BISSELL Homecare, Inc. · 7 hours ago
Customer Service Representative - Edmar
Cookeville, TN
Full-time
Onsite
Entry Level
1+ years expBISSELL Homecare, Inc. is seeking a Customer Service Representative to provide front-line support to customers. The role involves responding to inquiries, troubleshooting product issues, managing return processes, and collaborating with the refurbishment team to ensure quality standards.
Manufacturing
Responsibilities
Respond promptly and professionally to customer inquiries
Provide assistance with product-related questions and troubleshooting
Manage return processes, including detailed write-ups for all returned units
Collaborate with refurbishment team to verify operational standards and cleanliness of refurbished units
Ensure units are tested and ready for shipment
Maintain accurate documentation and data entry for all customer service activities
Qualification
Required
Customer Service Excellence
Attention to Detail
Collaboration & Teamwork
Problem Solving
Organizational & Time Management Skills
Technical Understanding
Strong communication skills (phone, email, chat)
High School Diploma
1-2 years in a customer service or support role
Data entry and documentation
Experience handling returns or exchanges
Ability to troubleshoot basic product issues
Comfortable using computer systems and Microsoft Office
Preferred
Experience with CRM system MAS200
Familiarity with returns/refurbishment processes
Company
BISSELL Homecare, Inc.
We may be a company full of neat freaks. And that’s fine with us.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Adam Madigan
President and Chief Operating Officer
Recent News
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