Ferris State University · 14 hours ago
CAPS Customer Service Rep (Student Position)
Big Rapids, MI
Full-time
Onsite
New Grad
$13.73/hr - $13.73/hrFerris State University is seeking a CAPS Customer Service Representative for a student position. In this role, you will assist customers via phone, email, and in-person, while also helping with event advertising and daily tasks within the CAPS Office.
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Responsibilities
Greet and assist all customers via phone, virtual, email, or in-person at CAPS front desk
Clean office areas and photobooth
Respond to CAPS department emails
Approve volunteer service hours
Post-volunteer service opportunities
Approve Handshake employers, jobs, and events
Participate in regular staff meetings
Advertise CAPS events
Assist CAPS Assistant with day-to-day tasks – handling mail, making purchases
Provide feedback and suggestions for innovative changes to ensure the CAPS office operates at a high level of customer service
Plan, implement, and evaluate programming - To include but not limited to: room reservations, catering reservations, advertising, event set-up, staffing events, finding and leading volunteers, supply purchases, cash handling
Other duties as assigned
Qualification
Required
Compassion and interest in working with students, faculty, staff, and employers
Some understanding of Ferris structures and resources
Excellent customer service skills
Some technology proficiency with Microsoft products and Canva
Must have a 2.5 GPA
Must be able to pass a background check for the university
Company
Ferris State University
Ferris State University is recognized for its career-oriented educational programs that are designed to meet the technology and work force demands of business and industry, the healthcare professions, and society in general through applied research and practical education.
Founded in 1928
1001-5000 employees
H1B Sponsorship
Ferris State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (3)
2022 (2)
2021 (2)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Charlie Weaver
Assistant Vice President and Chief Information Officer
DeeDee Stakley
Director, Office of Transfer and Secondary School Partnerships
Recent News
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