FlyHigh Group, Inc. · 15 hours ago
Operations Manager
Nelson, MO
Full-time
Onsite
Entry, Mid Level
2+ years expFlyHigh Group, Inc. is seeking an Operations Manager to oversee restaurant operations and ensure compliance with established standards. The role focuses on operational excellence, financial performance, team leadership, and customer experience.
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Responsibilities
Oversee overall restaurant operations, including:
Financial performance
Product production
Inventory management
Personnel management
Sales and marketing execution
Ensure the restaurant operates within guidelines set by ownership and franchisor
Set high operational standards and create a positive, productive work environment
Perform all functions required of any position within the restaurant when necessary
Travel to various locations, meetings, and seminars as required by ownership
Manage restaurant Profit & Loss (P&L) performance
Analyze COGS and take corrective action when needed
Maintain inventory levels and forecast demand throughout the year
Adjust labor planning based on seasonal and demand changes
Ensure proper cash control and security procedures are followed
Prepare financial and sales forecasts and annual budgets
Review financial reports regularly and monitor variances
Establish and monitor financial controls
Develop and implement strategies to:
Increase average check size
Increase customer visit frequency
Ensure quality, service, and atmosphere meet or exceed customer expectations
Deliver consistent “Fan Service” across all areas of the restaurant
Establish standards for handling customer concerns and complaints
Ensure customer complaints are addressed promptly and appropriately
Document and follow up on open complaints using the Tell Us About Us (TUAU) system
Understand and manage speed of service, identifying and resolving workflow bottlenecks
Build relationships with repeat and preferred customers
Hire, train, coach, and develop:
Restaurant management team
Hourly crew members
Ensure proper onboarding and new hire training programs are completed
Clearly communicate job expectations and performance standards
Monitor employee and manager performance and provide ongoing feedback
Conduct formal employee performance evaluations
Ensure effective scheduling to meet:
Sales volume requirements
Labor goals
Different dayparts and seasonal demands
Approve schedules prepared by assistant managers
Foster a positive, cooperative, and respectful working environment
Role model and enforce company policies and procedures
Maintain ServSafe® certification or approved equivalent
Ensure food safety is the top operational training priority
Enforce proper:
Hand washing procedures
Product rotation
Temperature logging
Role model and enforce safe food handling practices
Maintain a safe, secure, and healthy restaurant environment
Ensure compliance with all federal, state, and local health, safety, and sanitation regulations
Maintain security systems and safety routines
Train staff on emergency response procedures, including:
Workplace injuries
Robbery or security incidents
Lead response efforts during emergency situations
Drive restaurant sales through implementation of:
Local marketing initiatives
Regional and national promotions
Advertising and community relations programs
Identify and evaluate local competitors’ marketing efforts
Track and evaluate marketing program effectiveness
Monitor and respond to changing consumer demands
Perform additional duties and responsibilities as assigned by the franchisee or franchisee’s representative
Qualification
Required
Bachelor's or Master's degree (or equivalent)
Field of study: Business Administration, Management, or a related discipline
2 years of management experience, no experience needed if candidates have masters degree
Maintain ServSafe® certification or approved equivalent
Benefits
H-1B sponsorship is available
Company
FlyHigh Group, Inc.
Founded in 2015, FlyHigh Group is a world leading provider of “Talent-centered” integrated business.
11-50 employees
H1B Sponsorship
FlyHigh Group, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (5)
Funding
Current Stage
Early StageLeadership Team
Gary Xie
CEO | Co-Founder
Allen Liu
Partner
Company data provided by crunchbase