ServiceNow · 21 hours ago
Senior Staff Outbound Product Manager - Telecom
Santa Clara, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$191K/yr - $334K/yr
10+ years expServiceNow is a global market leader in AI-enhanced technology, seeking a Senior Staff Outbound Product Manager to lead customer adoption initiatives for their Telecom and Media offerings. This role involves collaborating with customers and internal teams to drive adoption and influence the product roadmap.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Develop a deep understanding of our Telecom and Media customers, their use cases, challenges, and goals
Guide and support the adoption of our Telecom and Media products across high-impact accounts
Serve as a primary advocate for the Voice of the Customer (VoC) within product, engineering, and leadership teams
Lead early access programs to gather feedback and validate new product capabilities
Create technical enablement and adoption content that highlights product value
Conduct onboarding and enablement sessions to scale adoption across customers and partners
Manage community engagement and create content that drives interest and success
Collaborate with analysts, partners, and thought leaders to share ServiceNow’s vision
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
10+ years of total experience, including 5+ years in customer-facing roles (e.g., product management, technical consulting, presales, or business development)
10+ years of experience in the telecommunication industry
Willingness to become an expert in our products including hands-on demonstrations and configuration
Experience launching and scaling adoption of emerging technologies in enterprise environments
Strong sense of accountability, with the ability to influence, lead, and execute effectively
Action-oriented mindset and motivation to deliver impactful outcomes
Proven ability to collaborate across diverse, cross-functional teams
Customer-centric approach with strong problem-solving skills
Excellent written and verbal communication, including the ability to convey technical concepts to varied audiences
Benefits
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
San Gabriel Valley Tribune
2026-02-04
2026-02-04
2026-02-04
Company data provided by crunchbase