GOAT Group · 15 hours ago
Senior Clientele Specialist
Los Angeles, California, United States
Full-time
Onsite
Mid, Senior Level
$23/hr - $23/hr
2+ years expGOAT Group is a leading platform for authentic sneakers, apparel, and accessories. As a Senior Clientele Specialist at Flight Club, you will deliver exceptional customer experiences, manage relationships with VIP clients, and drive sales through personalized service and product knowledge.
ApparelConsumer GoodsE-CommerceFashionMarketplaceShoes
Responsibilities
Serve as a primary point of contact for VIP and high-value clients during in store visits
Greet, host, and guide clients through a seamless, personalized in-store experience
Model exceptional customer service by building customer relationships; make recommendations based on client needs; drive sales through suggestive selling, add-ons and ship-to-home orders
Stay ahead of industry trends and deepen expertise in sneaker fashion and product knowledge, sharing insights with customers and team members to elevate service and engagement
Achieve individual sales goals, maximize and raise the sales bar for the team
Ensure all products are displayed, functioning properly and presentable to customers by company standards
Build lasting relationships with customers through genuine interactions, enhancing their loyalty to Flight Club and creating memorable shopping experiences
Adhere to all company policies and guidelines, demonstrating professionalism and integrity in every interaction
Work closely with your colleagues to create a cohesive team environment. Share knowledge, support each other and ensure every customer receives exceptional service
Foster genuine connections with customers that differentiate the Flight Club experience, encouraging loyalty and repeat visits
Take on additional operational responsibilities as needed, including inventory management and merchandising support, to ensure store efficiency and presentation
Be flexible and ready to assist with various tasks that contribute to the store’s success
Qualification
Required
2-4 years of sales experience in the retail/service industry
Passion and knowledge of sneakers and fashion
Detailed, organized and have excellent time management
Experienced and able to quickly adapt and react positively to business needs and changes
Benefits
401K
Paid time off
Dental
Medical
Vision
Disability
Life insurance options
Company
GOAT Group
Goat Group is a marketplace for authentic sneakers, apparel, and accessories.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$492.6MKey Investors
Park West Asset ManagementGroupe ArtémisD1 Capital Partners
2022-04-15Series Unknown
2021-06-24Series F· $195M
2021-01-19Corporate Round
Leadership Team
Eddy Lu
Co-founder and CEO
Yunah Lee
COO
Recent News
yicaiglobal.com
2025-03-21
Crunchbase News
2023-08-11
Company data provided by crunchbase