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Allstate · 14 hours ago

UX Research Expert

United States

Full-time

Remote

Senior Level

$120K/yr - $194K/yr

7+ years exp

Allstate Insurance Co. is committed to protecting families and their belongings through innovative solutions. The UX Research Expert will utilize qualitative and quantitative methods to understand user needs and behaviors, guiding the design and development of digital products and enhancing user experience across the organization.

BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital

No H1B

Responsibilities

Act as research lead by prioritizing projects that focus on meeting user needs and achieving business goals as well as building and nurturing strong relationships with stakeholders

Plan and conduct user research, employing the best mix of methods for the research questions that need to be addressed; methods include interviews, surveys, heuristic reviews, usability testing, etc

Analyze results and report back to your team with consumable, actionable insights and recommendations, aligning your team on the most important problems to solve and providing a forum to collaboratively turn insights into action

Practice a lean research mindset and strong partnership with cross-functional team members, making research effective and impactful within rapid product development processes

Be an advocate for our users, and help others do the same by bringing them into the research process

Enable and upskill non-UX Research team members to learn and adopt UX Research skills

Work with designers, product managers, and other stakeholders to turn questions and assumptions into clear research objectives

Continuously learn new skills and capabilities by monitoring consumer trends, attending workshops, and mentoring others (or being mentored) in UX design methodologies

Serve as Subject Matter Expert (SME) and resource for other research team members, actively determine and implement new processes, and ensure established processes are followed by the entire UX team

Train, develop, and mentor less experienced team members

Qualification

UX ResearchQualitative MethodsQuantitative MethodsUsability TestingUser InterviewsData AnalysisAgile MethodologiesResearch TechniquesUser-Centered DesignPortfolio DevelopmentStakeholder EngagementCommunication SkillsCreative Problem SolvingInterpersonal SkillsMentoringPresentation SkillsCollaboration

Required

Seven or more years of relevant experience within a UX research function required

Demonstrated experience practicing a variety of UX research methods, such as in-depth interviews, moderated and unmoderated usability testing, surveys, diary studies, etc

Proficient in planning and executing a variety of UX research methods

Able to pull together qualitative and quantitative data, from primary and secondary research, to tell compelling stories and drive insight-driven decision making

Creative problem solver – when faced with challenging constraints, develop novel ways to approach research questions, conduct research, and co-design insight-driven solutions with design partners

Excellent communication, organization, and presentation skills

Strong interpersonal skills – able to quickly build rapport, establish credibility, and work collaboratively with peers, managers and stakeholders across disciplines and levels

Comfortable applying research within a variety of design methodologies and processes (Agile, Lean UX, etc.)

A smart, solid portfolio that demonstrates how you think

Able to train peers and broader team members in proper research techniques

Experience with usability and analytical software (e.g., UserZoom, DScout, Qualtrics, Adobe Analytics)