Nexus · 3 hours ago
Service Desk Engineer
United States
Full-time
Remote
New Grad, Entry Level
$22/hr - $25/hrNexus Technologies LLC is a company that provides IT solutions and services. They are seeking a Service Desk Engineer to maintain high levels of customer satisfaction while troubleshooting client IT workstation environments and peripherals, managing calls and tickets, and implementing best practices.
RailroadTransportationWarehousing
Responsibilities
Maintain high levels of customer satisfaction and billable/utilization hours
Answer up to 20 calls per day and manage up to 15 tickets at a time
Troubleshoot client IT workstation environments and peripherals
Maintain consistent communication with clients through phone and email
Implement NexusTek’s best practices and core values
Qualification
Required
Maintain high levels of customer satisfaction and billable/utilization hours
Answer up to 20 calls per day and manage up to 15 tickets at a time
Troubleshoot client IT workstation environments and peripherals
Maintain consistent communication with clients through phone and email
Implement NexusTek's best practices and core values
Troubleshooting will require skills in some or all of the following technologies:
Microsoft Windows Server - up to the latest version
Microsoft Exchange - up to the latest version
Microsoft Hyper-V - up to the latest version
Microsoft RDS - up to the latest version
VMware ESXi 5.5-6.7
Citrix Virtual Apps and Desktop (XenApp and XenDesktop)
Veeam Backup & Replication
Workstation/server hardware and software
Peripheral devices including printers and scanners
Network technology including routers, switches, firewalls, wireless configuration
Cloud and virtualization-based technologies, and common client/server applications (e.g., 365, Azure)
Preferred
MSP applications like ConnectWise, LabTech, and IT Glue desirable
Benefits
Four weeks of annual accrued PTO
Seven paid national holidays
Medical, dental, vision options
Company-paid life insurance, short and long-term disability
Voluntary benefits such as critical illness and accident
Voluntary Legal Shield and identity theft protection
Discretionary annual 401k match plan
Generous employee referral bonus plan
Employee Assistance Program
Access to over 90,000+ courses in ADP My Learning
StandOut employee engagement tools
Eligible to apply for a Pluralsight license
Eligible to apply for NexusTek Technical Academy or Leadership Academy
Company
Nexus
Nexus offers public transportation services for the economy and communities also operates tyne and wear metro.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2025-11-08
2025-06-26
Benzinga.com
2025-06-25
Company data provided by crunchbase