Würth Industry of North America · 1 day ago
Program Service Representative
Berlin, CT
Full-time
Onsite
Entry Level
$21/hr - $21/hr
2+ years expWürth Industry of North America is seeking a Program Service Representative who will be responsible for managing onsite CPS Program operations and ensuring optimal inventory levels at customer facilities. The role involves direct customer interaction, maintaining established safety standards, and driving program growth through the setup and expansion of customer programs.
Transportation/Trucking/Railroad
Responsibilities
Accurately stock product for multiple customer programs by filling or swapping product bins in customer locations, ensuring optimal inventory levels
Transport product to customers as necessary
Drive program growth through setup of new customer programs, expansion of existing customer programs, and forwarding expansion opportunities to appropriate organizational departments
Monitor and maintain optimal inventory levels by using VMI platforms and appropriate equipment to place orders when necessary. Review open orders
Maintain expert knowledge of program systems and operations
Maintain equipment, a clean and organized workspace, and professional customer relationship interaction standards, including appearance
Actively communicate with internal and external stakeholders. Resolve any issues that may impact customer programs or service levels. Identify opportunities to improve productivity, customer programs, and communication
Comply with all organizational policies and procedures, including internal and customer safety standards
All other duties as assigned
Qualification
Required
High school diploma/GED and 1-2 years of material handling or warehouse experience
Minimum of 2 years experience in driving or customer management
Must have a valid driver's license, current DOT Medical Certificate (or ability to obtain one) and meet the requirements for driver selection as outlined in the Fleet Policy
Must maintain a clean driving record and be at least 21 years of age to drive a company vehicle
The employee is regularly required to lift 30 to 50 pounds
This position requires a person to be on their feet for up to 8 hours a day to perform duties
100% nearby daily travel
Work is performed in customer's facilities and will have a wide range of work conditions, including summer and winter driving conditions
Basic computer knowledge including Microsoft Office
Ability to communicate effectively with both verbal and written communications with all departments within an organization
Ability to solve practical problems
Ability to establish, build and maintain positive relationships with customers, respond promptly to customer needs, solicit customer feedback, and manage difficult customer situations
Benefits
Maternity/Paternal leave after 1 year of service
Tuition Reimbursement eligible after 1 year of service
Health benefits and programs - medical, vision, dental, life insurance and more
Additional benefits 401(k), short term disability, long term disability
Paid Time Off, accrued per pay period, additional day earned per year of service
10 paid holidays
Company
Würth Industry of North America
Würth Industry of North America A division of the Würth Group, one of the world’s largest distributors of assembly components, allowing us to provide customers with superior service.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jensyn Gurtz, PHR
Human Resources Business Partner
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