Zócalo Health · 11 hours ago
Community Supports Team Lead
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $72K/yr
3+ years expZócalo Health is a tech-driven healthcare provider focused on serving the Latino community. The Community Supports Team Lead will oversee Housing Services programs, ensuring operational excellence and quality of care while providing leadership and support to the Housing Navigator team.
Hospital & Health Care
Responsibilities
Provide direct supervision and coaching to Housing Navigators, including weekly 1:1s, performance support, and professional development
Lead operational oversight, monitoring team workflows, member engagement, caseload distribution, and timely documentation in Fold, Athena, and HMIS
Conduct quality assurance, including chart audits, feedback delivery, and ensuring compliance with MCP, CalAIM, and Zócalo Health standards
Handle complex member or partner escalations, supporting Navigators with housing placements, landlord conflicts, or service coordination
Lead process improvement initiatives, updating SOPs, templates, workflows, and training materials to ensure program consistency and clarity
Collaborate across functions to integrate services and improve member outcomes
Qualification
Required
Minimum 3–5 years of experience in housing navigation, case management, or social services, with demonstrated leadership experience
Strong knowledge of housing programs, tenancy support, and related social services
Experience supervising teams, providing coaching, and supporting professional development
Familiarity with electronic health record systems and data management tools (e.g., Athena, Fold, HMIS)
Preferred
Experience in managed care or value-based care environments
Fluency in Spanish and experience serving Latino communities
Experience leading process improvement initiatives and quality assurance in health or social service programs
Benefits
Equity compensation package
Comprehensive benefits including medical, dental, and vision
401k
Up to 15 days per year for FT employees
$1,000 home office stipend
We provide the equipment needed for this role.
Opportunity for rapid career progression with plenty of room for personal growth.
Company
Zócalo Health
Now serving patients in California, Texas, Washington, and Maryland (July 2025)! Introducing Zócalo Health, a primary care and care management service specializing in culturally-sensitive care for the Latino community.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Erik Cardenas
Co-Founder & CEO
Tom Valdivia, MD, MS
Executive Advisor to the CEO
Company data provided by crunchbase