Keller Postman LLC · 14 hours ago
Senior Program Manager
Lake Mary, Florida, United States
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expKeller Postman is a law firm representing a broad array of clients in various litigation matters. The Senior Program Manager, Intake Operations, will oversee intake initiatives, improve workflows, and manage cross-functional teams to ensure efficient operations and high performance.
AdviceConsultingLegal
Responsibilities
Lead intake-related programs and initiatives from concept through execution, including intake workflow improvements and campaign launches
Manage cross-functional project plans, timelines, dependencies, risks, and deliverables
Oversee the planning, launch, and ongoing management of intake campaigns in partnership with Marketing and Intake leadership
Partner with Intake Managers to identify opportunities to improve intake system workflows, tools, and processes
Translate operational needs into clear project requirements and implementation plans
Support configuration, enhancement, and optimization of intake platforms, CRM systems, and related tools
Lead the auditing and testing of intake system updates, enhancements, and new functionality prior to launch
Ensure changes are validated for accuracy, performance, and compliance with intake standards and client requirements
Develop testing frameworks, documentation, and sign-off processes to reduce risk and production issues
Manage and develop the Project Management and Business Analysis teams, setting clear priorities and performance expectations
Ensure consistent project management methodologies, documentation standards, and reporting across teams
Partner with Business Analysts to translate data insights into operational and system improvements
Act as a strategic partner to Intake Managers, Intake Leadership, Technology, Marketing, and Client Success
Facilitate alignment between intake operations, system capabilities, and campaign objectives
Communicate project status, risks, and outcomes clearly to stakeholders and senior leadership
Drive continuous improvement initiatives to increase intake efficiency, quality, and scalability
Establish governance frameworks for intake projects, system changes, and campaign launches
Support change management efforts related to new tools, workflows, and operational processes
Qualification
Required
10+ years of experience in program management, project management, operations, or systems-focused roles
5+ years of experience managing teams, including senior contributors or managers
Proven experience leading cross-functional initiatives involving systems, workflows, and operational change
Strong analytical skills with the ability to translate operational needs into executable plans
Excellent communication and stakeholder management skills
Preferred
Experience in call center environments, legal services, or performance marketing
PMP, PgMP, Agile, or similar certifications
Company
Keller Postman LLC
Keller Postman LLC is a national law firm that represents a broad array of clients as plaintiffs in complex litigation at the trial and appellate levels.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Adam Gerchen
Chief Executive Officer
Amelia Frenkel
Partner
Recent News
bloomberglaw.com
2025-10-30
2025-10-29
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