LeadStack Inc. · 23 hours ago
Call Center Operator
Stanford, CA
Contract
Onsite
New Grad, Entry Level
$22/hr - $25/hrLeadStack Inc. is seeking a Telecommunications Attendant Trainee who will serve as the primary point of public contact for answering and directing calls at the University and Medical Center. The role involves handling critical calls and providing support to faculty, staff, and students, as well as dispatching emergency teams when necessary.
Business DevelopmentInformation TechnologyRecruitingStaffing Agency
Hiring Manager
Mohammed Yousuf
Responsibilities
Provide directory listings and information; connect callers to the appropriate department, faculty or staff member, physician, patient or student; establish conference calls
Quote long-distance calling rates; clarify system dialing capabilities; provide general assistance in using telephone and paging systems
Page Medical Center doctors and staff for incoming callers; announce pages within the Medical Center; provide both general and specific doctor-patient support during off-hours using on-call rosters and other pertinent reference documents, electronic and hard copy
Dispatch medical emergency teams for the Medical Center in response to medical alert notifications (e.g., cardiac arrest, trauma, fire, chemical spills, disaster recovery, and police emergencies)
Provide off-hours coverage and support entities
Utilize call center and collaboration applications and systems to ensure first call resolutions
Carry out various administrative tasks, including maintaining information and paging directory databases, creating internal reports, reference material and archives, performing system diagnostics, test routines or system searches, and processing internal forms
Participate in process and performance improvement efforts: This includes regularly acting as a mentor to co-workers in the effort to improve call handling and customer services skills, assisting with training of co-workers, and reviewing, updating, and suggesting improvements to processes and process documentation
Adhere to safety rules
Qualification
Required
Experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls, preferably in a university or medical center setting
Polished telephone etiquette and manner, and ability to communicate clearly and effectively in English; reading, writing and spelling skills
Ability to interface effectively with high-level professionals, managers, supervisors, and other clients
Ability to exercise tact and diplomacy under pressure
Ability to operate all telecommunications equipment, with demonstrated computerized keyboard skills (corrected typing rate of •••-50 words per minute)
Hands-on experience with MAC or DOS systems and console operations
Familiarity with automated paging systems
Ability to work in a team environment and effectively contribute as a member of a team
Company
LeadStack Inc.
We are one of the nation’s fastest-growing, award- winning staffing services provider of contingent workforce.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dave Singh
Co-Founder and Co-CEO
Kazi Ahmed
Co-Founder and Co-CEO
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