Express Scripts Pharmacy Benefit Services · 2 days ago
Customer Service Advocate – Patient Care - Express Scripts - Remote
United States
Full-time
Remote
Entry Level
$17.75/hr - $19/hr
1+ years expExpress Scripts Pharmacy Benefit Services is dedicated to improving health and vitality. They are seeking a Customer Service Advocate to provide exceptional support to retail pharmacies, resolve prescription claim issues, and ensure patients receive timely and accurate assistance.
Health CareInformation TechnologyInternetPharmaceutical
Responsibilities
Support retail pharmacies with confidence: Serve as the primary point of contact for pharmacy staff, providing accurate patient and benefit information
Resolve claim rejections: Research and troubleshoot prescription claim issues, guiding pharmacies through resolution steps to ensure timely medication access
Answer pharmacy inquiries directly: Respond to retail pharmacies regarding patient eligibility, benefit coverage, and prior authorization requirements
Document interactions in real time: Capture all details accurately during calls to maintain compliance and ensure seamless follow-up
Escalate complex issues appropriately: Identify situations requiring additional support and route them to the correct team for resolution
Qualification
Required
High School Diploma or GED (required)
1+ year of relevant experience in Customer Service required
Proficiency with Microsoft Excel and general PC skills
Strong verbal and written communication skills
Experience handling pharmacy benefit inquiries and claim troubleshooting
Ability to troubleshoot claims rejections and pharmacy concerns and guide Pharmacists through resolution steps
Familiarity with HIPAA compliance and patient confidentiality standards
Ability to work in a fast-paced, team-oriented setting
Preferred
6 months+ of Pharmacy Help Desk knowledge preferred
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
Express Scripts Pharmacy Benefit Services
Through Express Scripts Pharmacy Benefit Services, we create and manage innovative prescription benefit offerings to lower costs for members, health plans, employers, labor unions and government agencies.
10001+ employees
H1B Sponsorship
Express Scripts Pharmacy Benefit Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (9)
2023 (7)
2022 (60)
2021 (148)
2020 (165)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-03-08Acquired
1992-01-19IPO
Leadership Team
Matthew Schoenthaler
Vice President Sales, National Accounts, Western Region
Recent News
Pharmaceutical Technology
2026-01-15
Hartford Business Journal
2026-01-11
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