ACP CreativIT · 23 hours ago
Senior Systems Support Engineer
Downers Grove, IL
Full-time
Hybrid
Mid, Senior Level
$105K/yr - $105K/yr
7+ years expACP CreativIT is focused on delivering high-quality customer support and proactive services through their Sr. Systems Support Engineer role. This position involves managing customer incidents, executing projects related to compute platforms, and ensuring high customer satisfaction through effective troubleshooting and communication.
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Responsibilities
Manage a queue of incidents and requests related to computer platforms (virtualization, servers, storage, backup and operating systems)
Execute on projects related to compute platforms, as required by customers
Use remote access tools to access systems at customer sites and data made available through monitoring solutions to effectively troubleshoot platform performance and accessibility issues
Respond to incidents of varying priority and difficulty initiated by customers
Respond to alerts of varying priority and difficulty generated by monitoring systems
Fulfill simple to moderate requests and changes
Participate in a 1-week on-call rotation once every ~12 weeks
Occasional work outside of business hours as required by customer
Occasional local on-site work as required by customers
Monitor and interact with third party vendors to ensure seamless delivery of complex services to customers
Participate in team meetings and activities
Create a sense of camaraderie within the team
Complete assigned projects on time and on budget, with high customer satisfaction
Qualification
Required
7-10 years' experience with server and virtual environment design, configuration, and/or maintenance activities
Strong virtualization, storage, and server performance troubleshooting skills are required
Strong experience building, updating, and managing VMware and storage solutions
Strong Experience in Microsoft Windows Server technologies, and in troubleshooting server performance and stability issues
Experience with security vulnerability management and remediation a plus
Experience managing Microsoft Active Directory, Exchange, SQL, and SharePoint
Storage and SAN experience
Experience with a variety of data backup technologies
Experience deploying and managing anti-virus platforms
Experience deploying patches in a Microsoft Windows environment
Fundamental understanding of network routing, switching, and firewalls required
Experience implementing and/or executing on Disaster Recovery solutions desirable
Good communication and customer facing skills
Experience self-managing a ticket queue, working on multiple issues at once, while providing regular updates to customers and co-workers
Experience with complex projects, data migrations, and server upgrades
Strong troubleshooting/problem solving skills
Team-oriented helpful attitude; willingness to teach and learn from others
A strong focus on attention to detail and excellence of delivery
Willingness to learn complimentary technologies and further professional development
Ability to follow documented procedures, ensuring compliance with customer requirements and change control procedures
Strong documentation skills, knowledge of Visio, and ability to create diagrams and documentation to drive efficiency of operations
Preferred
Experience creating, using, or managing virtual machines in Azure or AWS preferred
Storage experience with Pure, Nimble, EMC, or NetApp storage preferred
Experience with iSCSI and Fiber Channel networking a plus
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Company
ACP CreativIT
Acp Creativit is an IT services and IT consulting company.
201-500 employees
H1B Sponsorship
ACP CreativIT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Matt Zafirovski
Chief Executive Officer
Company data provided by crunchbase