Jubilant Radiopharma · 19 hours ago
Field Service Engineering Lead - Atlanta/Charlotte/Raleigh
United States
Full-time
Onsite
Mid, Senior Level
3+ years expJubilant Radiopharma is an industry-leading pharmaceutical company specializing in nuclear medicine. The Field Service Engineering Lead will be responsible for the installation, training, repair, and maintenance of advanced systems, ensuring customer satisfaction and quality compliance while collaborating with various teams.
ManufacturingMedicalPharmaceutical
Hiring Manager
Angela Code
Responsibilities
Collaborate with Sales & Marketing, Customer Service, and the Clinical Applications team to set up new accounts rapidly and efficiently
Travel frequently, up to 30 trips a year (2-3 days), providing an opportunity to meet diverse clients and cultures
Strive for customer satisfaction by troubleshooting via phone, email, and on-site visits
Contribute to cross-functional investigations of customer complaints and system errors in accordance with quality system procedures
Work closely with quality, development, and clinical teams in mitigating and correcting system problems, actively involved in identifying and executing preventative actions and corrective actions (CAPA’s)
Maintain accurate and timely records within the quality system of all complaints received and troubleshooting performed
Schedule, plan, and perform routine preventative maintenance on systems in the field
Develop preventative maintenance instruction documents, update and prepare other technical documents as required
Qualification
Required
College Degree, BS degree in science, engineering, or Bio-Medical degree, or other post-secondary credential desirable
At least 3 years' experience in technical field service with experience in providing technical support over the telephone
Proficiency in using SAP or Oracle, and a good understanding of Windows with the ability to learn and troubleshoot complex custom software
Strong technical reading and writing skills with good working knowledge of Microsoft Office
Knowledge of good manufacturing practices and familiarity with ISO9001 and ISO13485
Fluency in English, with clear and concise communication skills, and outstanding listening skills
Eligibility to travel throughout the United States and Globally, possesses a valid US passport and a valid driver's license with a satisfactory driving record
Physical ability to work in various environmental conditions, lift up to 50 pounds, and work in tight spaces, along with a willingness to work in an environment with radioactivity
Benefits
Career growth and development opportunities
Supportive work culture
Competitive base salary
Annual performance bonus
Travel premium
Medical, dental and vision
401(k) and 401(k) matching
Paid Time Off and paid holidays
Short and long-term disability coverage
Company
Jubilant Radiopharma
Jubilant Radiopharma is a pharmaceutical manufacturing company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Guerlie Laurent
Human Resources Business Partner
Shannon R. Julian
Chief Compliance Officer/Chief Privacy Officer
Recent News
Precedence Research
2025-11-05
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