USAA · 9 hours ago
Business Process Owner Senior - Auto Direct Repair Facility & Total Loss
Phoenix Campus (Main)
Full-time
Onsite
Mid, Senior Level
$94K/yr - $179K/yr
6+ years expUSAA is dedicated to empowering its members to achieve financial security, and they are seeking a Business Process Owner Senior to lead and coordinate complex business processes. This role involves developing and implementing strategic business process plans, managing performance, and ensuring alignment with enterprise strategy to enhance business performance.
BankingFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Develops and implements strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s)
Applies expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance
Serves as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
Manages the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements
Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes
Develops communication plans for customers and internal stakeholders
Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies
Utilizes reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders
Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
Provides mentorship and guidance support for team and applicable business partners
Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's degree OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of a degree
6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
Experience in implementing and sustaining change/improvements (change champion)
Hands on experience with Process Mapping and Modeling and creating and validating process documentation
Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices
Demonstrated experience with Lean, Business Process Management, or similar methodology
Demonstrated experience with utilizing various systems to collect and analyze data
Preferred
Understanding of the Auto Physical Damage life cycle with an emphasis on accuracy
Own all aspects of the vendor relationship to include: a deep understanding of the business, operational needs and contract performance / management
Operational partnership to understand how work flows in and out of the BPO process
Partner with fellow BPO teams to develop a seamless member experience while managing risk
Ability to effectively manage resistance to change and drive adoption of new processes
Proven experience in analytics using Tableau or other analytical tools to develop arguments to drive process optimization and influence decision making
U.S. military experience through military service or a military spouse/domestic partner
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
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